Customer Experience Strategist

3 weeks ago


Durban, KwaZulu-Natal, South Africa The Legends Agency Full time
About The Legends Agency

At The Legends Agency, we are committed to delivering exceptional customer experiences that drive business growth and success. As a key member of our team, you will play a vital role in developing and implementing strategies that expand our market reach and enhance customer engagement.

Our ideal candidate is a results-driven professional with a proven track record in managing complex customer relationships and driving new business opportunities. If you have a strong commercial acumen, excellent communication skills, and a passion for strategic thinking, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

  • Channel Strategy Formulation and Implementation:
  • Develop and execute effective channel strategies to expand market reach and enhance customer engagement.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure strategies align with overall business objectives.
  • Market and Customer Insight Maintenance:
  • Continuously monitor market trends, customer behavior, and industry dynamics to stay ahead of the competition.
  • Leverage insights to inform strategic decision-making, optimize business performance, and drive growth.
  • New Business Development:
  • Identify and pursue new business opportunities, contributing to the expansion of our client's customer base.
  • Build and maintain strong relationships with potential clients and partners to facilitate successful business ventures.

We estimate the salary for this position to be around **R1,200,000 - R1,500,000 per annum**, depending on experience. If you are a motivated and driven professional looking for a challenging role, please submit your application.



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