Customer Experience Representative

2 days ago


Durban, KwaZulu-Natal, South Africa CareerBox Africa Full time
Job Summary

We're seeking a highly skilled Customer Experience Representative to join our team at CareerBox Africa. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About Us

CareerBox Africa is a leading provider of career development solutions for young people. We're committed to empowering the next generation with the skills and knowledge they need to succeed in their careers.

Salary and Benefits

This exciting opportunity comes with a competitive salary and benefits package, including a basic salary and night shift allowance. You'll also have access to amazing incentives, awesome growth potential, on-site counselling, and funeral benefits.

Responsibilities
  • Demonstrate excellent communication and interpersonal skills, providing world-class customer experiences through phone, email, or in-person interactions.
  • Work closely with our international clients to understand their needs and provide tailored solutions that meet their expectations.
  • Utilize strong analytical skills to resolve complex customer issues and deliver high-quality work products.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
Requirements
  • Excellent spoken English language skills.
  • Grade 11/ Grade 12/ NQF Level 4 qualification.
  • Computer literacy and ability to speed type.
  • Ability to work rotational shifts, including USA hours.
  • A clear criminal and credit record.
  • Minimum of 6 months customer service experience in retail, hospitality, or contact centre environments.
What's In It For You?
  • A fun and dynamic work culture.
  • An attractive salary and benefits package.
  • Opportunities for growth and professional development.

Please note that employment equity policy requirements may be applicable. If you don't hear from us within 14 days, please consider your application unsuccessful.



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