Client Experience Manager

4 days ago


Johannesburg, Gauteng, South Africa Reflex Full time
About Reflex

We are a distinguished provider of Information and Communication Technology (ICT) solutions, specialising in delivering innovative ICT solutions across various industries.

Our portfolio of ICT solutions spans various industries, from Fibre Network Operators (FNO) to Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.

We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services. Our clients are at the centre of everything we do, and we're committed to delivering reliable, jargon-free solutions that drive your success.

About the Role

This role focuses on creating a welcoming environment, ensuring high-quality hot beverages, maintaining the point of sale (POS) for cold beverages and snacks, managing stock levels, and delivering outstanding services that reflects the organisation's values of excellence and hospitality.

The ideal candidate will be responsible for:

  • Greeting Clients: Create a friendly and professional atmosphere by engaging with clients and visitors warmly.
  • Beverage Preparation: Prepare and serve creative and high-quality hot beverages, including espresso-based drinks, hot chocolates, teas, and seasonal specialties, for clients and staff.
  • Point of Sale Maintenance: Manage and maintain the POS for cold beverages, snacks, and other consumables, ensuring accurate transactions and product availability.
  • Stock Management: Conduct weekly and monthly stock takes to ensure accurate inventory levels, including beverage supplies, snacks, and other materials required for operations.


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