Client Experience Leader
4 days ago
We are seeking a highly skilled Client Experience Manager to join our team at Reunert Limited.
About the Role:The successful candidate will be responsible for managing the service delivery to customers in a seamless manner, meeting and exceeding customer expectations in an efficient and cost-effective manner. This includes overseeing projects and standards to ensure a uniformed and optimized customer environment.
Main Responsibilities:- Service Delivery: Take accountability for overall service delivery and customer experience.
- Customer Relationships: Build strong customer relationships and with all delivery organizations, internal and external.
- Contractual Obligations: Manage service delivery organizations and their contractual obligations, addressing performance issues when they arise.
- Financial Wellbeing: Take accountability for the financial wellbeing of the account.
To be successful in this role, you will need to have:
- Exceptional Customer Facing Skills: Exceptional customer facing skills and ability to interact with customers.
- In-Depth Service Delivery Knowledge: In-depth service delivery knowledge, escalation procedures, incident and problem management, change management, etc.
- Results Orientated: Results orientated, able to manage and guide any matters or projects to successful conclusion.
- Excellent Communication Skills: Excellent verbal and written communications skills.
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