Client Experience Leader

4 days ago


Johannesburg, Gauteng, South Africa Reunert Limited Full time
Job Description:

We are seeking a highly skilled Client Experience Manager to join our team at Reunert Limited.

About the Role:

The successful candidate will be responsible for managing the service delivery to customers in a seamless manner, meeting and exceeding customer expectations in an efficient and cost-effective manner. This includes overseeing projects and standards to ensure a uniformed and optimized customer environment.

Main Responsibilities:
  • Service Delivery: Take accountability for overall service delivery and customer experience.
  • Customer Relationships: Build strong customer relationships and with all delivery organizations, internal and external.
  • Contractual Obligations: Manage service delivery organizations and their contractual obligations, addressing performance issues when they arise.
  • Financial Wellbeing: Take accountability for the financial wellbeing of the account.
Key Requirements:

To be successful in this role, you will need to have:

  • Exceptional Customer Facing Skills: Exceptional customer facing skills and ability to interact with customers.
  • In-Depth Service Delivery Knowledge: In-depth service delivery knowledge, escalation procedures, incident and problem management, change management, etc.
  • Results Orientated: Results orientated, able to manage and guide any matters or projects to successful conclusion.
  • Excellent Communication Skills: Excellent verbal and written communications skills.


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