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Senior Manager, Client Experience and Retention

1 week ago

Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time
Role Description

The Senior Manager, Client Experience and Retention is responsible for leading the development and implementation of strategies to enhance client experience and retention. The successful candidate will have significant experience in client coverage and sales within the financial services industry.

Key Responsibilities:

  • Leading the development and implementation of strategies to enhance client experience and retention
  • Coaching and managing bankers to achieve business targets
  • Managing Relationship and Portfolio Management to ensure segment growth and retention

Qualifications and Experience:

Type of Qualification: First Degree
Field of Study: Business Commerce
Licenses & Certifications: FAIS Representative

Experience Required: 5-7 years with a proven successful sales track record in the financial services industry.

Additional Requirements:

  • Negotiating skills and conflict handling
  • Advanced experience and knowledge in credit and compliance matters
  • Experience in the application of coaching techniques