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Client Experience Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Sanlam Full time
About Santam

We strive to create an inclusive workforce that reflects the demographics of our society, embracing diversity and transformation. Our commitment to employment equity drives us to achieve a diverse workplace.

As a key player in the general insurance industry, Santam aims to deliver world-class products and services to clients while fostering a culture of excellence and teamwork.

Role Overview

The Client Service Consultant position requires an individual who can excel in a fast-paced call centre environment. You will be responsible for providing exceptional customer service, capturing accurate client information, and executing broker requests.

Responsibilities
  • Accurately capture client details and respond to queries in a timely manner.
  • Work collaboratively with brokers to resolve issues and meet service level agreements.
  • Maintain high levels of productivity while adhering to agreed standards and turnaround times.
  • Communicate effectively with clients and internal stakeholders via phone and email.
  • Stay up-to-date with company policies and procedures, ensuring compliance at all times.