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Client Experience Executive

2 weeks ago

Johannesburg, Gauteng, South Africa Aon Hewitt Full time
About the Position
Aon South Africa is recruiting a seasoned professional to fill the position of Client Service Manager in our Personal Lines department. This is an excellent opportunity for someone who has significant experience in the short-term insurance industry to take on a leadership role and drive growth.

Key Responsibilities
  • Form part of the Affinity leadership team in contributing to and driving business strategy.
  • Drive achievement of branch growth and profitability targets.
  • Responsible for strategy to maintain and improve client satisfaction, client retention, and revenue growth.
  • Manage a team to ensure high standards of client service are efficiently and compliantly met.

Requirements
  • Minimum 5 to 10 years' experience with personal lines insurance.
  • Significant experience in the short-term insurance industry.
  • Management experience in the short-term insurance industry preferable.
  • Well-developed analytical and technical problem-solving skills.
  • Good meeting facilitation and leadership skills.