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Operations and Client Experience Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Reunert Limited Full time
About the Role

This is an exciting opportunity for an experienced Customer Service Delivery Manager to join our team in Johannesburg. The successful candidate will have a strong background in service delivery, with a proven track record of managing complex operations and client relationships.

Key Responsibilities

  • Manage the delivery of services to clients in a seamless manner, ensuring high levels of satisfaction and exceeding customer expectations.
  • Develop and implement strategies to improve service delivery, increase efficiency, and reduce costs.
  • Oversight of projects and standards to ensure consistency and excellence in customer experience.

Requirements

  • Minimum 5 years of experience in managing operations and service delivery in complex environments.
  • Proven track record of delivering results-oriented programs and projects.
  • Strong leadership skills, with ability to motivate and manage multicultural teams.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with clients and stakeholders.