Front Office Customer Service Delivery Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Lula Full time
Job Description

We are seeking a highly motivated and experienced individual to join our team as a Front Office Customer Service Delivery Specialist in Cape Town.

The ideal candidate will have a strong passion for customer service and experience working in an omni-channel customer service environment.

This role involves delivering exceptional customer service, resolving issues efficiently, fostering customer loyalty, optimising operational processes, adapting to customer preferences, and contributing to overall business growth.

Key Responsibilities:
  • Provide professional, warm, and clear customer service to enhance the entire customer experience.
  • Manage attendance, timekeeping, and personal effectiveness to meet required Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Develop an in-depth knowledge of our processes and products, evolving into a subject matter expert over time.
  • Collaborate with the team and peers to enhance the overall success of customer service delivery in an omni-channel environment.
Requirements:
  • 4+ years' experience working in a customer support role within financial / banking services.
  • Advanced troubleshooting and multi-tasking skill capabilities.
  • Experience in delivering great customer service that drives quality and resolution.
  • Excellent interpersonal and communication skills, both verbal and written.
What We Offer:

We offer a competitive salary of R250,000 - R300,000 per annum, depending on experience.

In addition to a comprehensive benefits package, you will have the opportunity to work with a dynamic and innovative company, Lula, that is shaping the future of FinTech in South Africa.



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