Front Office Team Lead

4 days ago


Cape Town, Western Cape, South Africa Accor Hotel Full time
Job Title: Front Office Team Lead

Accor Hotel is seeking a skilled and experienced Front Office Team Lead to join our team. This is a fantastic opportunity for a motivated and organized individual to lead the front desk operations and ensure seamless guest experiences.

Key Responsibilities:

  • Guest Services: Greet and escort VIPs, ensuring their special needs are met.
  • Operations Management: Direct daily front office operations, supervise front cashiers, and control hotel duty keys and floats.
  • Team Supervision: Support and develop the Front Office team, conduct training sessions, and implement effective communication strategies.
  • Cash Handling: Manage cash and credit transactions, enforce strict procedures, and maintain confidentiality.

Requirements:

  • Bachelor's degree or Diploma in Hospitality Management.
  • A minimum of 2 years experience in the hospitality industry.

Estimated Salary: R250,000 - R300,000 per annum, depending on location and qualifications.



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