Chief Service Delivery Officer

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Chief Service Delivery Officer

We are seeking a highly skilled and experienced Operations Manager to join our team at WNS Global Services.

The estimated salary for this position is approximately $80,000 - $110,000 per annum, depending on location and experience.

Job Description:

This role is responsible for leading a team with specialist functions, delivering excellent customer experience, and designing, implementing, and tracking improvement projects for the functional area.

Key Responsibilities include:

  • Delivering contractual and commercial performance through cost and profitability management;
  • Create a high-performing team through effective coaching, performance management, and recognition;
  • Ensure compliance to relevant process and regulatory standards;
  • Control and minimize costs;
  • Drive continuous improvement and deliver excellent customer experience.

The ideal candidate will have a proven track record of 3 years' experience in an Operations Manager role, with experience in a contact center/BPO environment, and insurance industry experience is essential.

Requirements:

The following skills and qualifications are required for this role:

  • Leadership skills;
  • Change management skills;
  • Effective coaching skills;
  • Commercial acumen;
  • Planning and organizational skills;
  • MS Office at an advanced level;
  • Grade 12/Matric qualification;
  • Proven track record of 3 years' experience in an Operations Manager role.
Additional Information:

This role requires afternoon and night shifts, Monday to Sunday (rotational shifts), and candidates must have fibre or live in a fibre-enabled area.



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