Chief Service Delivery Officer
3 weeks ago
We are seeking a highly skilled and experienced Operations Manager to join our team at WNS Global Services.
The estimated salary for this position is approximately $80,000 - $110,000 per annum, depending on location and experience.
Job Description:This role is responsible for leading a team with specialist functions, delivering excellent customer experience, and designing, implementing, and tracking improvement projects for the functional area.
Key Responsibilities include:
- Delivering contractual and commercial performance through cost and profitability management;
- Create a high-performing team through effective coaching, performance management, and recognition;
- Ensure compliance to relevant process and regulatory standards;
- Control and minimize costs;
- Drive continuous improvement and deliver excellent customer experience.
The ideal candidate will have a proven track record of 3 years' experience in an Operations Manager role, with experience in a contact center/BPO environment, and insurance industry experience is essential.
Requirements:The following skills and qualifications are required for this role:
- Leadership skills;
- Change management skills;
- Effective coaching skills;
- Commercial acumen;
- Planning and organizational skills;
- MS Office at an advanced level;
- Grade 12/Matric qualification;
- Proven track record of 3 years' experience in an Operations Manager role.
This role requires afternoon and night shifts, Monday to Sunday (rotational shifts), and candidates must have fibre or live in a fibre-enabled area.
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