IT Service Delivery Lead
2 weeks ago
This role is responsible for managing projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.
The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated.
Key ResponsibilitiesLead a team of technical IT specialists, providing support, supervision, training, direction and mentorship in tech development, support and service delivery.
Delivering complex projects, breaking down barriers for the team and planning at a higher level and getting into the detail to make things happen when needed.
Monitor, control and support software service delivery; ensuring systems, methodologies and procedures are in place and followed.
Give inputs to best practices in IT, ensuring that policies and procedures are followed and that teams are improving performance, service, and product quality.
Operations and DevelopmentProcess efficiency and effectiveness, in-scope process optimization, operational compliance and overseeing and guiding link delivery process from start to finish.
Effort ManagementCustomer (user) satisfaction, good communication around issues and opportunities, building, maintaining and analysing service reports to address any possible delays before it occurs.
Organizational ManagementManage software service delivery resources within budget and project schedules, nurturing, growing and developing team members and articulating the technical architecture, roadmap and solution details to all stakeholders.
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Agile Delivery Lead/Scrum Master
3 weeks ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeJob Title:Agile Delivery Lead/Scrum MasterJob DescriptionWe are seeking an experienced Agile Delivery Lead/Scrum Master to join our team at Progressive IT Resourcing. In this role, you will be responsible for leading our squads in delivering high-quality products and services that meet our customers' needs.Key Responsibilities:Maximize 'flow' time for...
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Delivery Lead
1 month ago
Cape Town, Western Cape, South Africa Lula Full timeAbout the RoleWe are seeking an experienced Delivery Lead to join our engineering team at Lula, a innovative and human-focused FinTech company. As a key member of our team, you will play a critical role in supporting the delivery of our platform and business bank.Key ResponsibilitiesCollaborate with cross-functional teams to define and manage the backlog and...
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Delivery Support Specialist
7 days ago
Cape Town, Western Cape, South Africa United Parcel Service Full timeAbout UPSWe are a leading logistics company dedicated to delivering packages and providing excellent customer service. Our team is comprised of hardworking individuals who work together to ensure timely and efficient delivery of goods.Job SummaryWe are seeking a Delivery Support Specialist to join our team. In this role, you will assist our drivers with...
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Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeJob Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to lead our IT service management and delivery team. The ideal candidate will have a strong background in IT service management, with experience in leading service delivery reviews, managing SLA adherence, and driving service improvement...
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IT Service Delivery Leader
3 weeks ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeJob Title: IT Service Delivery LeaderAbout the Role:The ideal candidate will have a strong background in IT service management and delivery, with experience in leading service delivery reviews, managing SLA adherence, and collaborating with clients and internal stakeholders.Key Responsibilities:Lead service delivery reviews to ensure SLA adherence and...
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IT Service Delivery Manager
1 week ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeWe are seeking an experienced IT Service Delivery Manager to lead our business operations in Cape Town. This is a challenging role that requires strong leadership skills, excellent communication abilities, and a deep understanding of IT service management principles.Job DescriptionThe successful candidate will be responsible for leading the delivery of IT...
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IT Service Delivery Manager
4 weeks ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeJob Title: IT Service Delivery ManagerJob Summary: We are seeking an experienced IT Service Delivery Manager to lead our service delivery team.Key Responsibilities:* Lead service delivery reviews on SLA adherence and ongoing projects with clients and internal stakeholders* Participate in ongoing service delivery reviews and new business growth calls with...
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Agile Delivery Lead/ Scrum Master Position
2 weeks ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeAbout the RoleWe are seeking a skilled Agile Delivery Lead/Scrum Master to join our team at Progressive IT Resourcing. As a key member of our engineering organization, you will be responsible for empowering and accelerating autonomous value creation through insights and ML across the group.Key ResponsibilitiesMaximized 'flow' time for engineer execution:...
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IT Service Delivery Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeOur BPO client is seeking an experienced IT Service Delivery specialist to lead their service management:Key Responsibilities:Client Portfolio Management – End-to-end owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal...
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Service Delivery Leader
2 weeks ago
Cape Town, Western Cape, South Africa Pragma Full timeThe Service Delivery Manager oversees the technical hosting environment and product support desk, ensuring seamless service delivery and high availability. This involves managing infrastructure stability, performance, and security, as well as leading the support desk team to deliver prompt and effective customer support.Key Responsibilities:Manage the...
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IT Service Delivery Manager
15 hours ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeJob DescriptionWe are seeking an experienced IT Service Delivery Manager to lead our client-facing team. As a key member of our organization, you will be responsible for ensuring seamless IT service management and driving business growth through effective IT intervention.About the RoleClient Portfolio Management: You will serve as the end-to-end owner of key...
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Agile Delivery Lead/Scrum Master
1 month ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeJob OverviewWe are seeking a highly skilled Agile Delivery Lead/Scrum Master to join our team at Progressive IT Resourcing. As a key member of our organization, you will play a crucial role in driving high performance and agility within our squads.Key ResponsibilitiesMaximize 'flow' time for engineer execution, ensuring the team has the most time possible to...
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IT Service Delivery Manager
1 month ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob SummaryThis role is responsible for managing projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs.Key ResponsibilitiesLead a team...
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Service Delivery Manager
3 weeks ago
Cape Town, Western Cape, South Africa Pragma Full timeService Delivery Manager OverviewThe Service Delivery Manager role at Pragma is a critical position responsible for ensuring seamless service delivery, high availability, and client satisfaction. This involves overseeing the technical hosting environment and managing the product support desk to deliver prompt and effective customer support.Key...
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IT Service Delivery Head
3 weeks ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob Title: IT Service Delivery ManagerThis role is responsible for managing the delivery of IT services to end-users, ensuring high-quality solutions that meet business needs.Key Responsibilities:Lead a team of technical specialists to deliver complex projects.Provide support, supervision, training, direction, and mentorship in tech development, support, and...
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IT Service Delivery Director
15 hours ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob OverviewThis is a challenging role that requires an experienced professional to manage projects and oversee the delivery of high-quality technology solutions. As an IT Service Delivery Manager, you will be responsible for leading a team of technical specialists and ensuring that products and services meet business needs.
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Service Delivery Manager
3 weeks ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeJob SummaryWe are seeking a highly skilled Service Delivery Manager to oversee the implementation and operations of IT service management processes. The ideal candidate will possess a relevant degree and ITIL certification, along with at least five years of experience in IT service management within a large-scale environment.About the RoleAs a Service...
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IT Service Delivery Manager
1 month ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeJob Title: IT Service DeliveryIsilumko Staffing is seeking a highly skilled IT Service Delivery professional to join our team. As a key member of our organization, you will be responsible for ensuring seamless IT service management, driving business growth, and creating value for our clients through IT intervention.Key Responsibilities:Client Portfolio...
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Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Pragma Full timeRole Overview:As a Service Delivery Manager at Pragma, you will be responsible for overseeing the technical hosting environment and product support desk, ensuring seamless service delivery, high availability, and client satisfaction.Key Responsibilities:• Manage infrastructure stability, performance, and security.• Lead incident management and drive...
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IT Service Delivery Manager
4 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Description: IT Service Delivery ManagerAt ABC Worldwide, we are seeking an experienced IT Service Delivery Manager to lead our IT service delivery team.Key Responsibilities:Develop and implement IT service delivery strategies that enhance customer satisfaction and operational efficiency.Oversee the planning, delivery, and support of IT services,...