IT Service Delivery Lead

4 days ago


Cape Town, Western Cape, South Africa Old Mutual Full time
Job Description

This role is responsible for managing projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.

The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated.

Key Responsibilities

Lead a team of technical IT specialists, providing support, supervision, training, direction and mentorship in tech development, support and service delivery.

Delivering complex projects, breaking down barriers for the team and planning at a higher level and getting into the detail to make things happen when needed.

Monitor, control and support software service delivery; ensuring systems, methodologies and procedures are in place and followed.

Give inputs to best practices in IT, ensuring that policies and procedures are followed and that teams are improving performance, service, and product quality.

Operations and Development

Process efficiency and effectiveness, in-scope process optimization, operational compliance and overseeing and guiding link delivery process from start to finish.

Effort Management

Customer (user) satisfaction, good communication around issues and opportunities, building, maintaining and analysing service reports to address any possible delays before it occurs.

Organizational Management

Manage software service delivery resources within budget and project schedules, nurturing, growing and developing team members and articulating the technical architecture, roadmap and solution details to all stakeholders.



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