IT Service Delivery Lead
4 days ago
This role is responsible for managing projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.
The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated.
Key ResponsibilitiesLead a team of technical IT specialists, providing support, supervision, training, direction and mentorship in tech development, support and service delivery.
Delivering complex projects, breaking down barriers for the team and planning at a higher level and getting into the detail to make things happen when needed.
Monitor, control and support software service delivery; ensuring systems, methodologies and procedures are in place and followed.
Give inputs to best practices in IT, ensuring that policies and procedures are followed and that teams are improving performance, service, and product quality.
Operations and DevelopmentProcess efficiency and effectiveness, in-scope process optimization, operational compliance and overseeing and guiding link delivery process from start to finish.
Effort ManagementCustomer (user) satisfaction, good communication around issues and opportunities, building, maintaining and analysing service reports to address any possible delays before it occurs.
Organizational ManagementManage software service delivery resources within budget and project schedules, nurturing, growing and developing team members and articulating the technical architecture, roadmap and solution details to all stakeholders.
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Agile Delivery Lead/Scrum Master
1 week ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeJob Title:Agile Delivery Lead/Scrum MasterJob DescriptionWe are seeking an experienced Agile Delivery Lead/Scrum Master to join our team at Progressive IT Resourcing. In this role, you will be responsible for leading our squads in delivering high-quality products and services that meet our customers' needs.Key Responsibilities:Maximize 'flow' time for...
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Agile Delivery Lead/Scrum Master
1 month ago
Cape Town, Western Cape, South Africa Recru-it Full timeAbout the RoleWe are seeking an experienced Agile Delivery Lead to join our team at Recru-it. As an Agile Delivery Lead, you will play a key role in helping our squads achieve high performance and delivering impactful outputs.Key ResponsibilitiesMaximize flow time for engineer execution, ensuring the team has the most time possible to focus on delivering...
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Service Delivery Team Lead
1 month ago
Cape Town, Western Cape, South Africa TTEC Full timeAt TTEC, we're dedicated to delivering exceptional customer experiences. As a Service Delivery Team Lead in Cape Town, you'll play a key role in creating and implementing strategies to drive customer satisfaction and loyalty.Key Responsibilities:Lead and motivate a team of customer service representatives to achieve exceptional customer experience and...
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Agile Delivery Lead/Scrum Master
3 weeks ago
Cape Town, Western Cape, South Africa Recru-it Full timeAbout the RoleWe are seeking an experienced Agile Delivery Lead/Scrum Master to join our team at Recru-it. As a key member of our organization, you will play a vital role in empowering and accelerating autonomous value creation through insights and ML across the group.Key ResponsibilitiesMaximize flow time for engineer execution, ensuring the team has the...
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Delivery Lead
3 weeks ago
Cape Town, Western Cape, South Africa Lula Full timeAbout the RoleWe are seeking an experienced Delivery Lead to join our engineering team at Lula, a innovative and human-focused FinTech company. As a key member of our team, you will play a critical role in supporting the delivery of our platform and business bank.Key ResponsibilitiesCollaborate with cross-functional teams to define and manage the backlog and...
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Agile Delivery Lead/Scrum Master
1 month ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeJob DetailsWe are seeking a highly skilled Agile Delivery Lead/Scrum Master to join our team at Progressive IT Resourcing. As a key member of our organization, you will play a crucial role in driving our technology strategy and ensuring the successful delivery of our projects.About the RoleThe Agile Delivery Lead/Scrum Master will be responsible for leading...
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Service Delivery Team Lead
2 months ago
Cape Town, Western Cape, South Africa TTEC Full timeAt TTEC, we're dedicated to delivering exceptional customer experiences. As a Service Delivery Team Lead, you'll play a key role in creating and implementing strategies to drive customer satisfaction and loyalty.Key Responsibilities:Coach and develop your team to ensure they have the skills and knowledge needed to deliver outstanding customer...
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Service Delivery Manager
5 days ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeJob Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to lead our IT service management and delivery team. The ideal candidate will have a strong background in IT service management, with experience in leading service delivery reviews, managing SLA adherence, and driving service improvement...
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IT Service Delivery Leader
1 week ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeJob Title: IT Service Delivery LeaderAbout the Role:The ideal candidate will have a strong background in IT service management and delivery, with experience in leading service delivery reviews, managing SLA adherence, and collaborating with clients and internal stakeholders.Key Responsibilities:Lead service delivery reviews to ensure SLA adherence and...
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IT Service Delivery Manager
3 weeks ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeJob Title: IT Service Delivery ManagerJob Summary: We are seeking an experienced IT Service Delivery Manager to lead our service delivery team.Key Responsibilities:* Lead service delivery reviews on SLA adherence and ongoing projects with clients and internal stakeholders* Participate in ongoing service delivery reviews and new business growth calls with...
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Agile Delivery Lead/Scrum Master: Group Data
4 weeks ago
Cape Town, Western Cape, South Africa Recru-it Full timeJob DescriptionWe are seeking an experienced Agile Delivery Lead/Scrum Master to join our team at Recru-it. As a key member of our group, you will be responsible for maximizing flow time for engineer execution, aligning meetings and ceremonies to performance, and ensuring clear alignment from missions to sprint tasks.Key ResponsibilitiesMaximize flow time...
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IT Service Delivery Specialist
1 week ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeOur BPO client is seeking an experienced IT Service Delivery specialist to lead their service management:Key Responsibilities:Client Portfolio Management – End-to-end owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal...
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Agile Delivery Lead/ Scrum Master Position
5 days ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeAbout the RoleWe are seeking a skilled Agile Delivery Lead/Scrum Master to join our team at Progressive IT Resourcing. As a key member of our engineering organization, you will be responsible for empowering and accelerating autonomous value creation through insights and ML across the group.Key ResponsibilitiesMaximized 'flow' time for engineer execution:...
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Service Delivery Leader
6 days ago
Cape Town, Western Cape, South Africa Pragma Full timeThe Service Delivery Manager oversees the technical hosting environment and product support desk, ensuring seamless service delivery and high availability. This involves managing infrastructure stability, performance, and security, as well as leading the support desk team to deliver prompt and effective customer support.Key Responsibilities:Manage the...
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IT Service Delivery Manager
4 weeks ago
Cape Town, Western Cape, South Africa Dante Personnel Full timeJob Title: IT Service Delivery ManagerWe are seeking a highly skilled IT Service Delivery Manager to join our team at Dante Personnel in Cape Town.Key Responsibilities:Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholdersParticipate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business...
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Agile Delivery Lead/Scrum Master
3 weeks ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeJob OverviewWe are seeking a highly skilled Agile Delivery Lead/Scrum Master to join our team at Progressive IT Resourcing. As a key member of our organization, you will play a crucial role in driving high performance and agility within our squads.Key ResponsibilitiesMaximize 'flow' time for engineer execution, ensuring the team has the most time possible to...
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IT Service Delivery Manager
3 weeks ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob SummaryThis role is responsible for managing projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs.Key ResponsibilitiesLead a team...
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Service Delivery Manager
2 weeks ago
Cape Town, Western Cape, South Africa Pragma Full timeService Delivery Manager OverviewThe Service Delivery Manager role at Pragma is a critical position responsible for ensuring seamless service delivery, high availability, and client satisfaction. This involves overseeing the technical hosting environment and managing the product support desk to deliver prompt and effective customer support.Key...
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IT Service Delivery Head
7 days ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob Title: IT Service Delivery ManagerThis role is responsible for managing the delivery of IT services to end-users, ensuring high-quality solutions that meet business needs.Key Responsibilities:Lead a team of technical specialists to deliver complex projects.Provide support, supervision, training, direction, and mentorship in tech development, support, and...
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Agile Delivery Lead/Scrum Master: Group Data
3 weeks ago
Cape Town, Western Cape, South Africa Recru-it Full timeKey ResponsibilitiesAs an Agile Delivery Lead/Scrum Master, you will be responsible for maximizing flow time for engineer execution, ensuring that the team has the most time possible to focus on delivering impactful outputs and achieving their objectives.Key Performance IndicatorsMaximized flow time for engineer executionMeetings and ceremonies aligned to...