Service Delivery Specialist
2 weeks ago
Santam Insurance seeks a talented Service Delivery Specialist to join our team in the Western Cape.
Job Title:Service Delivery Specialist
Estimated Salary: R250,000 - R350,000 per annum.
About the Role:
We are looking for an experienced professional to provide support to our Relationship Managers and deliver quality service to customers. The successful candidate will be responsible for addressing customer needs, concerns, and issues, as well as providing information and feedback to internal stakeholders.
Key Responsibilities:
- Prepare reports and statistics based on risk analysis.
- Communicate with internal stakeholders to provide information, feedback, and follow through on queries and instructions.
- Address unusual and non-standard customer issues, including underwriting and commercial-related queries.
- Task-related decision making within set policies and procedures.
- Research to assist in addressing non-standard underwriting issues.
- Update RM reports.
- Create client profiles for identified risks.
Requirements:
- Grade 12 qualification.
- FAIS compliance (120 credits) preferred.
- RE 5 certificate.
- At least 2 years of experience in the short-term insurance industry.
- At least 1 year of Commercial Lines experience.
- Proven MS Excel experience essential.
Skills and Qualifications:
- Familiarity with Excel, Word (basic), Qlikview, Intranet, and Internet.
- Understanding and knowledge of Santam processes.
- Understanding of all relevant customer support systems and processes related to all products.
This is an exciting opportunity to join a leading insurance company and take your career to the next level. If you have the skills and experience we are looking for, please submit your application.
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