Complaint Resolution Strategist

We are seeking an experienced Senior Customer Advocate to join our team at the Lead Generation Group.Job Description:This role involves managing and resolving escalated client complaints and issues. Key responsibilities include developing strategies to reduce escalation frequency and enhance overall client experience, working with other departments to...

Key ResponsibilitiesAs a Customer Service Agent at Daily Maverick, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.You will utilize your communication skills to provide excellent customer service and work closely with internal teams to achieve shared goals.Provide exceptional customer service...

Job Title: Client Escalations SpecialistLead Generation Group is seeking a skilled Escalations Manager to join their team in resolving escalated client complaints and issues.Key Responsibilities:Manage and resolve escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for UK and USA clients.Utilize expert...

Key ResponsibilitiesThe Escalations Specialist Lead will be responsible for:Managing and resolving escalated client complaints and issuesDeveloping and implementing strategies to reduce the frequency of escalations and enhance overall client experienceWorking closely with other departments to identify root causes of complaints and implement continuous...

About the RoleWe are seeking an experienced Conflict Resolution Specialist to join our team on a 6-month contract basis.Responsibilities:Manage and investigate complaints in accordance with relevant laws, regulations, and company policies.Ensure the timely and effective resolution of cases, maintaining a high level of confidentiality and...

About the RoleWe are looking for a skilled Escalations Specialist Lead to join our team at the Lead Generation Group. In this role, you will be responsible for managing and resolving escalated client complaints and issues.This position requires strong de-escalation techniques and conflict resolution skills, as well as a thorough understanding of company...

Lead Resolution and Compliance OfficerAs a Lead Resolution and Compliance Officer at Lead Generation Group, you will be responsible for ensuring compliance with company policies and procedures while resolving client complaints.Your expertise in de-escalation techniques and conflict resolution will be invaluable in this role.About the Position:Ensure...

Role SummaryThis is a 6-month fixed-term position for a Case Management Professional who will manage and resolve complaints in accordance with relevant laws, regulations, and company policies.Main Responsibilities:Manage and investigate complaints in accordance with relevant laws, regulations, and company policies.Ensure the timely and effective resolution...

Client Advocacy LeadLead Generation Group is seeking a skilled Client Advocacy Lead to advocate for clients and resolve escalated complaints.Key Responsibilities:Advocate for clients and resolve escalated complaints.Act as primary point of contact for clients.Utilize expert de-escalation techniques to handle challenging situations effectively.Adhere to...

Job DescriptionThe ideal candidate for this role will be responsible for managing and resolving complaints in accordance with relevant laws, regulations, and company policies.Key Responsibilities:Investigate complaints and ensure the timely and effective resolution of cases.Provide detailed reports on case progress, findings, and outcomes to senior...

Role Overview:The Claims Resolution Expert will be responsible for resolving insurance claims and ensuring compliance with agreed quality standards and timescales. This role involves proactively contacting customers by telephone and in writing to resolve issues and de-escalate conflicts.Responsibilities:* Assess individual customer and agent situations to...

Complaints Coordinator LeadLead Generation Group seeks a skilled Complaints Coordinator Lead to manage and resolve escalated client complaints and issues.Responsibilities:Manage escalated client complaints, ensuring high customer satisfaction.Act as primary point of contact for clients.Utilize de-escalation techniques to handle challenging situations...

Job DescriptionWe are seeking a highly skilled Senior Product Strategist to join our team at Ackermans. As a key member of our merchandising division, you will play a critical role in driving product profitability and providing exceptional insights to stakeholders.The ideal candidate will have a minimum of 3+ years of experience in product planning within a...

In this role, you will work closely with internal teams to provide excellent customer service and resolve any issues that may arise.You will utilize your problem-solving skills to resolve complex customer complaints and collaborate with colleagues to achieve the best possible outcome.Use critical thinking to resolve complex customer complaintsCollaborate...

Key ResponsibilitiesThe Client Support Strategist will be responsible for providing world-class service to our clients, ensuring that their needs are met promptly and efficiently. This involves processing orders, resolving queries, and completing administrative tasks to a high standard.The successful candidate will have a strong understanding of customer...

Job DescriptionThe Member Success Manager will play a critical role in representing the member in the business and championing the best outcome for the member.This will result in member loyalty through effective complaint resolution in the broader EMEA region.The role involves successfully resolving complaints and escalated complaints as per business...

We are seeking a skilled and hands-on Human Resources Strategist to lead and oversee all human resource functions within our organization. The ideal candidate will be responsible for developing and executing HR strategies, managing employee relations, overseeing recruitment, and ensuring compliance with labor laws.Key Responsibilities:Develop and execute...

The Collinson Group is a global leader in loyalty and benefits, dedicated to helping our clients acquire, retain, and optimize the value of their customer relationships.This position involves dealing with inbound claims calls, assessing claims, and providing efficient and friendly customer contact. Key responsibilities include processing claims based on...

Join Ten Group, a global luxury concierge service, and take advantage of a unique opportunity to join a vibrant team. As a Member Success Manager, you will play a critical role in delivering exceptional customer experiences and driving member loyalty through effective complaint resolution.Your key responsibilities include successfully resolving complaints...

Satisfaction and Escalations SpecialistJoin our team as a Satisfaction and Escalations Specialist and take on a challenging role that requires strong problem-solving skills and attention to detail.You will be responsible for managing client complaints and ensuring timely resolution.About the Job:Manage and resolve escalated client complaints.Develop...