Sales Operations Coordinator
1 month ago
We're seeking a highly skilled and driven individual to support our Head of Sales Fulfillment and Outbound in delivering success. This role involves managing sales operations, ensuring optimal lead management, and driving sales performance.
Key Responsibilities- Manage sales fulfillment for all inbound and partnership channels
- Ensure all incoming leads are optimally managed
- Manage lead quality, duplicates, and allocation to sales executives
- Track progress on leads loaded and escalate leads neglected
- Bring in Partnership Managers into deals that benefit from support
- Channel Management support and stakeholder feedback
- Partner affiliate code creation and maintenance
- Lead form upgrades and quality assurance
- Weekly feedback on lead quality, leads volume received, conversions, issues faced, and resolution from fulfillment on leads and conversions
- Monthly feedback on channel performance and sales performance
- Managing sales initiatives and campaigns for outbound channels
- Ensure collateral and campaigns are delivered as briefed in by Head of Sales Fulfillment and Outbound
- Identify old applications which were previously unsuccessful, investigate, and allocate to the respective salesperson, if feasible
- Referral program management
- Track SE lead provider activity
- Support the coordination of events and walk-in activities
- Manage contracts for unique solutions
- Trouble shoot, escalate, and manage resolution on sales operational issues
- Degree or related in Business Management, Commerce, or similar
- 2-5 years of experience within a Sales Operations role
- 2-5 years of administrative experience
- Sales experience
- Salesforce or similar CRM experience (advantageous)
- Excellent administrative skills
- Strong analytical capability
- Strong reporting and data presentation skills
- Excel skills
- System administration skills
- Fast-paced and operates with urgency
- Keen attention to detail
- Strong customer care values
- Strong collaboration skills
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