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Operations Coordinator

2 months ago

Sandton, South Africa BDO South Africa Full time
Job Title: Operations Coordinator

At BDO South Africa, we are seeking a highly skilled and experienced Operations Coordinator to join our Business Services Outsourcing (BSO) team. As an Operations Coordinator, you will play a critical role in providing project management and operational support to Regional Lead Partners and teams in the BSO practice.

Key Responsibilities:
  • Compile regional practice financial reports and metrics using firm financial system information.
  • Work with Practice Partners and office leaders to research and investigate financial metric variances and provide insights to the practice partner.
  • Coordinate employee welfare initiatives and the employee recognition program.
  • Coordinate invoicing and reserve management for work in progress as well as accounts receivable support and resolution.
  • Manage and liaise with Management regarding WIP and debtors management.
  • Process and or Coordinate accounts payable and expense reports.
  • Provide comprehensive operational support of National initiatives and processes.
  • Stay abreast of and prepare comprehensive communication of notable events taking place in the region through various channels.
  • Manage client onboarding administration and processes.
  • Perform review of the client onboarding and contract renewal activities performed by the compliance administration team and co-ordinate sign off accordingly.
  • Serve as a back-up for client onboarding and contract renewal activities.
  • Assist client facing team with ensuring compliance in engagement policies and procedures.
  • Assist with monitoring, maintaining, and improving data quality of the various BSO client databases.
  • Support resource management efforts.
  • Coordinate travel arrangements as required.
  • Produce a variety of materials including but not limited to letters, memoranda, interoffice communications, confidential presentations, and reports.
  • Accurately record minutes from meetings and tracks follow-up actions using various software, including word processing, spreadsheets, presentation, and project management software.
  • Schedule and prepares agenda and materials for weekly or monthly management and leadership meetings.
  • Coordinate training and other events as required.
  • Participate in proposal and presentation coordination and processing, including working with the Sales Enablement and Business Development team from planning to production of proposal materials through oral presentation deliverables.
  • Coordinates tasks, by leveraging the administrative portal, offshore operations coordinators, administrative resources, and systems where available.
  • Coordinate National client performance measures (NPS).
  • Prioritize and work independently or with minimal supervision.
Requirements:
  • Bachelor's degree or six more years work experience in a professional services environment, required.
  • Three (3) or more years of Industry related experience within the professional services industry, required.
  • Experience displaying a high degree of professionalism in dealing with diverse groups of people, including leadership at all levels, required.
  • Experience completing a high volume of tasks and projects with little or no guidance, required.
  • Experience make sound judgement with the appropriate levels of urgency to situations and events that require quick response or turnaround, required.
  • Experience successfully coordinating projects, workstreams and milestones including tracking, status and reporting.
  • Proficient in the use of Windows and Microsoft Office Suite, strong skills required for Word, Excel, Powerpoint, Outlook, Sharepoint, Teams and OneDrive required.
  • CRM experience preferred.
  • Experience with Maconomy would be preferred.
  • Experience with Resource Scheduling tools, Preferred.
Work Level:

Junior Management

Job Type:

Permanent

Salary:

Market Related

EE Position:

No

Location:

JHB Illovo