Travel Experience Coordinator

2 months ago


Sandton, Gauteng, South Africa HR Genie Full time
About the Role

&Beyond is a leading travel company that prides itself on its exceptional team members who are passionate about delivering outstanding guest experiences. As a key member of our team, you will play a vital role in shaping the future of our company.

Key Responsibilities
  • Travel Planning: Create and design unique, tailor-made itineraries for our guests, showcasing the best of our destinations.
  • Reservation Management: Handle bookings from quote to finalization, including invoicing and travel document preparation.
  • Time Management: Ensure timely completion of tasks, adhering to our standard operating procedures.
  • Sales and Marketing: Proactively promote our products and services, ensuring the best possible experience for our guests.
  • Communication: Maintain regular interaction and clear communication with colleagues, agents, operators, guests, and suppliers.
  • Company Values: Uphold the values of &Beyond, prioritizing the care of people, land, and wildlife.
Requirements
  • Service Delivery: Provide exceptional service to agents and guests, ensuring their needs are met.
  • Technical Skills: Possess in-depth knowledge of Tourplan or similar booking systems, WETU, and geographical, logistical, and product knowledge of South, Southern, and East Africa.
  • Language Skills: Fluency in verbal and written Spanish, preferably South American Spanish.
  • Soft Skills: Excellent communication skills, time and desk management, ability to work under pressure, and attention to detail.
  • Industry Knowledge: Understanding of the travel industry, with a preference for inbound tour operating experience.
Experience
  • Minimum 3-5 years: Inbound tour operating experience, with extensive DMC knowledge of at least 2 of the 3 regions we operate in (South Africa, Southern Africa, or East Africa).

The ideal candidate will possess an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, and have high energy levels. They should be flexible, able to overcome obstacles, and persistent in their tasks.



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