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Operations Coordinator

2 months ago

Sandton, South Africa BDO South Africa Full time

Key Responsibilities

The Operations Coordinator provides project management and operational support to Regional Lead Partners and teams in the BSO practice by using and managing administrative resources, systems, procedures, and policies to execute, manage, monitor, and complete regional and office-specific initiatives.

Key Functions

  • Compiling regional practice financial reports and metrics using firm financial system information.
  • Working with Practice Partners and office leaders to research and investigate financial metric variances and provide insights to the practice partner.
  • Coordinates employee welfare initiatives and the employee recognition program.
  • Coordinates invoicing and reserve management for work in progress as well as accounts receivable support and resolution.
  • Manage and liaise with Management regarding WIP and debtors management
  • Processes and or Coordinates accounts payable and expense reports.
  • Provides comprehensive operational support of National initiatives and processes.
  • Stays abreast of and prepare comprehensive communication of notable events taking place in the region through various channels.
  • Manage client onboarding administration and processes
  • Perform review of the client onboarding and contract renewal activities performed by the compliance administration team and co-ordinate sign off accordingly.
  • Serves as a back-up for client onboarding and contract renewal activities.
  • Assists client facing team with ensuring compliance in engagement policies and procedures.
  • Assists with monitoring, maintaining, and improving data quality of the various BSO client databases.
  • Supports resource management efforts.
  • Coordinates travel arrangements as required.
  • Produces a variety of materials including but not limited to letters, memoranda, interoffice communications, confidential presentations, and reports.
  • Accurately records minutes from meetings and tracks follow-up actions using various software, including word processing, spreadsheets, presentation, and project management software.
  • Schedules and prepares agenda and materials for weekly or monthly management and leadership meetings.
  • Coordinate training and other events as required.
  • Participate in proposal and presentation coordination and processing, including working with the Sales Enablement and Business Development team from planning to production of proposal materials through oral presentation deliverables.
  • Coordinates tasks, by leveraging the administrative portal, offshore operations coordinators, administrative resources, and systems where available.
  • Coordination of our National client performance measures (NPS)
  • Prioritizes and works independently or with minimal supervision.
  • Other duties as required may include but not limited to assisting management with a variety of administrative tasks and project support.