Operations Coordinator
4 weeks ago
We are seeking a highly skilled and experienced Operations Coordinator to join our Business Services Outsourcing (BSO) team in Johannesburg, South Africa. The successful candidate will provide project management and operational support to Regional Lead Partners and teams, ensuring the smooth execution of regional and office-specific initiatives.
Key Responsibilities- Compile regional practice financial reports and metrics using firm financial system information.
- Work with Practice Partners and office leaders to research and investigate financial metric variances and provide insights to the practice partner.
- Coordinate employee welfare initiatives and the employee recognition program.
- Coordinate invoicing and reserve management for work in progress as well as accounts receivable support and resolution.
- Manage and liaise with Management regarding WIP and debtors management.
- Process and or Coordinate accounts payable and expense reports.
- Provide comprehensive operational support of National initiatives and processes.
- Stay abreast of and prepare comprehensive communication of notable events taking place in the region through various channels.
- Manage client onboarding administration and processes.
- Perform review of the client onboarding and contract renewal activities performed by the compliance administration team and co-ordinate sign off accordingly.
- Serve as a back-up for client onboarding and contract renewal activities.
- Assist client facing team with ensuring compliance in engagement policies and procedures.
- Assist with monitoring, maintaining, and improving data quality of the various BSO client databases.
- Support resource management efforts.
- Coordinate travel arrangements as required.
- Produce a variety of materials including but not limited to letters, memoranda, interoffice communications, confidential presentations, and reports.
- Accurately record minutes from meetings and tracks follow-up actions using various software, including word processing, spreadsheets, presentation, and project management software.
- Schedule and prepares agenda and materials for weekly or monthly management and leadership meetings.
- Coordinate training and other events as required.
- Participate in proposal and presentation coordination and processing, including working with the Sales Enablement and Business Development team from planning to production of proposal materials through oral presentation deliverables.
- Coordinates tasks, by leveraging the administrative portal, offshore operations coordinators, administrative resources, and systems where available.
- Coordination of our National client performance measures (NPS).
- Prioritizes and works independently or with minimal supervision.
- Other duties as required may include but not limited to assisting management with a variety of administrative tasks and project support.
- Bachelor's degree or six more years work experience in a professional services environment, required.
- Three (3) or more years of Industry related experience within the professional services industry, required.
- Experience displaying a high degree of professionalism in dealing with diverse groups of people, including leadership at all levels, required.
- Experience completing a high volume of tasks and projects with little or no guidance, required.
- Experience make sound judgement with the appropriate levels of urgency to situations and events that require quick response or turnaround, required.
- Experience successfully coordinating projects, workstreams and milestones including tracking, status and reporting.
- Proficient in the use of Windows and Microsoft Office Suite, strong skills required for Word, Excel, Powerpoint, Outlook, Sharepoint, Teams and OneDrive required.
- CRM experience preferred.
- Experience with Maconomy would be preferred.
- Experience with Resource Scheduling tools, Preferred.
Junior Management
Job TypePermanent
SalaryMarket Related
EE PositionNo
LocationJHB Illovo
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