IT Service Delivery Manager

1 month ago


Cape Town, Western Cape, South Africa Isilumko Staffing Full time
Job Description

We are seeking an experienced IT Service Delivery Manager to lead our client-facing team. As a key member of our organization, you will be responsible for ensuring seamless IT service management and driving business growth through effective IT intervention.

About the Role
  • Client Portfolio Management: You will serve as the end-to-end owner of key accounts from an IT service delivery perspective, fostering strong relationships with clients and internal stakeholders.
  • IT Service Management and Delivery: You will lead service delivery reviews on SLA adherence, oversee ongoing projects with clients and internal stakeholders, and participate in service delivery reviews and new business growth calls.
  • Business Value Creation: You will identify, implement, and review service improvement initiatives, drive productivity improvements, and control costs.
  • Compliance & Information Security: You will ensure the effectiveness of compliance and information security as part of service delivery, working closely with internal audit teams to meet compliance requirements.
  • Liaison with Clients: You will engage with clients to understand their delivery requirements and communicate expectations to internal teams.

Requirements

  • 8-12 years of experience in managing IT service delivery for large client relationships (800+ seats).

Education Requirements

Graduate degree, preferably B.E./B.Tech with industry-recognized certifications like ITIL/ITSM, PMP.

This is a challenging role that requires a strong understanding of IT service management, excellent communication skills, and the ability to work effectively in a 24x7 environment.



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