IT Service Delivery Director

1 month ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Description: Head of IT Service Delivery

At ABC Worldwide, we are seeking a seasoned IT professional to lead our IT Service Delivery team. The successful candidate will be responsible for ensuring that our IT services align with business objectives and meet customer needs.

Key Responsibilities:

  • Develop and implement IT service delivery strategies that enhance customer satisfaction and operational efficiency.
  • Manage client relationships, acting as the primary point of contact for key stakeholders.
  • Establish and enforce IT policies and procedures that align with industry best practices.
  • Monitor and report on the performance of IT services, identifying areas for improvement and innovation.
  • Manage budgets, forecasts, and resource allocations to ensure practical solutions to client needs.

Essential Qualifications:

  • Proven leadership experience in IT service delivery, preferably within a corporate environment.
  • Strong understanding of ITIL or other relevant frameworks for service management.

Desired Experience:

  • A minimum of 7 years and a maximum of 15 years of experience in IT service delivery or related roles.
  • Demonstrated experience in managing large-scale IT projects and services.

What We Offer:

  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and career advancement.
  • Flexible work environment with potential for hybrid working arrangements.
  • Performance-based bonuses and incentives.


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