Service Delivery Manager Lead
3 days ago
We are seeking an experienced Service Delivery Manager Lead to join our team at TFG. This role will be responsible for managing the Infotec and Business Partners' relationship, ensuring seamless collaboration and effective communication.
The Key Performance Areas of this role will include:
- To partner with business stakeholders to understand their needs and develop strategic solutions.
- Serves as a trusted advisor between Infotec and Business Partners.
- Maintains detailed knowledge of the Division's business processes and procedures.
- Able to articulate the value delivered by IT to the business and communicate effectively with technical and non-technical teams.
- Generate monthly management packs detailing the value creation and operational efficiencies.
- Has oversight for Infotec service levels and reports on performance monthly.
Requirements:
- A relevant tertiary degree.
- Minimum of 8 - 10 years' relevant IT SDM experience within a corporate environment.
- Strong organisational and planning skills.
- Financial Acumen.
- Excellent problem-solving skills and ability to act independently when faced with complex situations.
- Demonstrated experience building and maintaining strong customer or client relationships.
Salary Range: R1,200,000 - R1,500,000 per annum.
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