Service Delivery Manager Lead

3 days ago


Cape Town, Western Cape, South Africa TFG Full time
Job Title: Service Delivery Manager Lead

We are seeking an experienced Service Delivery Manager Lead to join our team at TFG. This role will be responsible for managing the Infotec and Business Partners' relationship, ensuring seamless collaboration and effective communication.

The Key Performance Areas of this role will include:

  • To partner with business stakeholders to understand their needs and develop strategic solutions.
  • Serves as a trusted advisor between Infotec and Business Partners.
  • Maintains detailed knowledge of the Division's business processes and procedures.
  • Able to articulate the value delivered by IT to the business and communicate effectively with technical and non-technical teams.
  • Generate monthly management packs detailing the value creation and operational efficiencies.
  • Has oversight for Infotec service levels and reports on performance monthly.

Requirements:

  • A relevant tertiary degree.
  • Minimum of 8 - 10 years' relevant IT SDM experience within a corporate environment.
  • Strong organisational and planning skills.
  • Financial Acumen.
  • Excellent problem-solving skills and ability to act independently when faced with complex situations.
  • Demonstrated experience building and maintaining strong customer or client relationships.

Salary Range: R1,200,000 - R1,500,000 per annum.



  • Cape Town, Western Cape, South Africa Old Mutual Full time

    Job DescriptionThis role is responsible for managing projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team.The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and...


  • Cape Town, Western Cape, South Africa Dante Personnel Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to lead our IT service management and delivery team. The ideal candidate will have a strong background in IT service management, with experience in leading service delivery reviews, managing SLA adherence, and driving service improvement...


  • Cape Town, Western Cape, South Africa Dante Personnel Full time

    Job Title: IT Service Delivery ManagerJob Summary: We are seeking an experienced IT Service Delivery Manager to lead our service delivery team.Key Responsibilities:* Lead service delivery reviews on SLA adherence and ongoing projects with clients and internal stakeholders* Participate in ongoing service delivery reviews and new business growth calls with...


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Job DescriptionWe are seeking an experienced IT Service Delivery Manager to lead our client-facing team. As a key member of our organization, you will be responsible for ensuring seamless IT service management and driving business growth through effective IT intervention.About the RoleClient Portfolio Management: You will serve as the end-to-end owner of key...


  • Cape Town, Western Cape, South Africa Dante Personnel Full time

    We are seeking an experienced IT Service Delivery Manager to lead our business operations in Cape Town. This is a challenging role that requires strong leadership skills, excellent communication abilities, and a deep understanding of IT service management principles.Job DescriptionThe successful candidate will be responsible for leading the delivery of IT...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to oversee the implementation and operations of IT service management processes. The ideal candidate will possess a relevant degree and ITIL certification, along with at least five years of experience in IT service management within a large-scale environment.About the RoleAs a Service...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Description: IT Service Delivery ManagerAt ABC Worldwide, we are seeking an experienced IT Service Delivery Manager to lead our IT service delivery team.Key Responsibilities:Develop and implement IT service delivery strategies that enhance customer satisfaction and operational efficiency.Oversee the planning, delivery, and support of IT services,...


  • Cape Town, Western Cape, South Africa Pragma Full time

    Role Overview:As a Service Delivery Manager at Pragma, you will be responsible for overseeing the technical hosting environment and product support desk, ensuring seamless service delivery, high availability, and client satisfaction.Key Responsibilities:• Manage infrastructure stability, performance, and security.• Lead incident management and drive...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Description:At WNS Global Services, we are seeking a skilled IT Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of high-quality IT services to our clients.Key Responsibilities:Manage IT projects and ensure timely delivery of servicesCollaborate with cross-functional teams to drive business...


  • Cape Town, Western Cape, South Africa MRI Software Full time

    We are seeking a seasoned Service Delivery Manager to lead our Professional Services team in Cape Town, South Africa.About the RoleThis is an exceptional opportunity for a highly motivated individual to oversee the daily functions of their SA region Services team members in the Professional Services departments.The ideal candidate will report directly to the...


  • Cape Town, Western Cape, South Africa Dante Personnel Full time

    Job Title: IT Service Delivery LeaderAbout the Role:The ideal candidate will have a strong background in IT service management and delivery, with experience in leading service delivery reviews, managing SLA adherence, and collaborating with clients and internal stakeholders.Key Responsibilities:Lead service delivery reviews to ensure SLA adherence and...


  • Cape Town, Western Cape, South Africa Parvana Full time

    About our organisation: Parvana is an international organisation dedicated to driving positive change in society. With a strong focus on ethics and upliftment programs, our tech environment is at the forefront of innovation. This is an ideal opportunity for a dedicated professional to make a real difference in the world. About the role: We are seeking an...


  • Cape Town, Western Cape, South Africa United Parcel Service Full time

    About UPSWe are a leading logistics company dedicated to delivering packages and providing excellent customer service. Our team is comprised of hardworking individuals who work together to ensure timely and efficient delivery of goods.Job SummaryWe are seeking a Delivery Support Specialist to join our team. In this role, you will assist our drivers with...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    We are seeking an experienced IT Service Management Specialist to lead the implementation and operations of ITSM processes within the DLK Group (PTY) Ltd organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service Management within a large-scale environment....


  • Cape Town, Western Cape, South Africa Old Mutual Full time

    Job OverviewThis is a challenging role that requires an experienced professional to manage projects and oversee the delivery of high-quality technology solutions. As an IT Service Delivery Manager, you will be responsible for leading a team of technical specialists and ensuring that products and services meet business needs.


  • Cape Town, Western Cape, South Africa Ares Holdings Full time

    Job SummaryAres Holdings is seeking a seasoned Service Delivery Manager to spearhead the customer experience and drive operational excellence in their rapidly expanding distributor team.About the RoleAs a key member of the leadership team, you will be responsible for managing the day-to-day activities of the customer service team, ensuring seamless delivery...


  • Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Description: Head of IT Service DeliveryAt ABC Worldwide, we are seeking a seasoned IT professional to lead our IT Service Delivery team. The successful candidate will be responsible for ensuring that our IT services align with business objectives and meet customer needs.Key Responsibilities:Develop and implement IT service delivery strategies that...

  • Delivery Team Lead

    3 weeks ago


    Cape Town, Western Cape, South Africa Lula Full time

    About Lula">Lula is an innovative and human-focused FinTech company, driven by a mission to help small businesses optimise their cash flow. We're committed to making business banking fast, human, and simple.We believe in the potential of the broader SME landscape in South Africa and are passionate about creating a workplace where awesome people can...


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    We are seeking an IT Service Delivery Specialist to join our team at Isilumko Staffing. The ideal candidate will have 8-12 years of experience in managing IT service delivery for large client relationships (800+Seats). Key responsibilities will include client portfolio management, IT service management and delivery, and business value creation. The...


  • Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    We are seeking a highly skilled Scrum Master to facilitate our team's agile delivery in Cape Town. The ideal candidate will possess excellent communication skills, high organizational capacity, and the ability to drive delivery through effective team enablement.The role requires a servant leader who champions agile principles, values, and practices, and is...