IT Manager

1 month ago


Cape Town, Western Cape, South Africa People Dimension Full time

At People Dimension, we are seeking an IT Manager to lead our service delivery team in Cape Town. This is a great opportunity for a seasoned professional to oversee the daily operations of our technical support team and drive business growth.

We offer a competitive salary of R750,000 per annum, commensurate with experience.

Job Description:

We are looking for a highly skilled and experienced IT Manager to join our team. The ideal candidate will have a strong background in IT service management, with a focus on customer satisfaction and team leadership.

The successful candidate will be responsible for:

  • Monitoring and coordinating daily activities of the technical support team
  • Managing technical escalations and vendor relationships
  • Providing regular reports and presentations to stakeholders
  • SUPERVISION OF THE CUSTOMER SUPPORT TEAM TO ENSURE COMPLIANCE TO PERFORMANCE TARGETS (KPIs) AND OVERALL CUSTOMER SATISFACTION.
  • Developing staff skills to meet current and future operational requirements
  • Applying ITIL processes to improve operations
  • Working with supervisors to improve staff performance
  • Forecasting, planning, and setting business strategies

Requirements:

To be successful in this role, you will need:

  • National Diploma in IT
  • ITIL certification
  • 5-6 years' experience in IT service management, with experience managing teams

Benefits:

We offer a comprehensive benefits package, including medical aid, life insurance, and a generous leave policy.

About Us:

People Dimension is a well-established company based in Cape Town, committed to delivering exceptional service to our clients. We value teamwork, innovation, and continuous learning.


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