Service Delivery Executive

5 days ago


Cape Town, Western Cape, South Africa RTT Full time
SERVICE DELIVERY EXECUTIVE
We are seeking an experienced Service Delivery Executive to join our team at CourierIT in Cape Town. As a key member of our operations team, you will play a critical role in ensuring that our customers receive the highest level of service delivery possible. You will be responsible for managing and coordinating our logistics operations, developing and implementing process improvements, and collaborating with cross-functional teams to achieve our goals.

Main Responsibilities
• Provide strategic direction and oversight to the operations team
• Develop and implement process improvements to enhance efficiency and reduce costs
• Collaborate with cross-functional teams to resolve issues and improve overall performance
• Conduct regular reviews and evaluations to identify areas for improvement
• Build and maintain strong relationships with internal stakeholders to ensure effective communication and collaboration

Requirements
• Bachelor's degree in Logistics, Operations Management, or related field
• Minimum 7 years of experience in operational management
• Proven track record of improving operational efficiency and reducing costs
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills


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