Application Delivery Manager
2 months ago
Job Description
The Application Delivery Manager position at Dimension Data requires a skilled professional to oversee the management of IT services and ensure seamless delivery to clients. This role involves working closely with various teams to develop and implement service delivery strategies, manage operational processes, and drive continuous improvement.
Main Responsibilities
- Develop and implement service delivery strategies to meet client needs and goals
- Manage operational processes to ensure efficient and effective service delivery
- Drive continuous improvement through process optimization and innovation
- Collaborate with cross-functional teams to ensure alignment and effective communication
- Monitor and analyze key performance metrics to inform decision-making
- Provide expert advice and guidance on IT service management practices
Requirements
- ITIL foundation certification
- Experience in service delivery within a large-scale technology services environment
- Extensive experience in managed services and service delivery environment
- Track record of effective workshop facilitation and interviewing skills
- Solid management and leadership experience
- Possess working knowledge of ITIL
- Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings
- Possess knowledge and understanding of IT industry environment and business needs
- Demonstrate skills in persuasion and influencing management, staff, suppliers, clients, and vendors
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