Customer Service and Service Retention Specialist
1 day ago
We are seeking a detail-orientated Customer Service/Retention Administrator to join our winning dealership in Gauteng, Northern Suburbs. As a key member of our Service Administration Department, you will be responsible for managing customer service records and related administrative tasks with precision and professionalism.
Key Responsibilities- Manage incoming calls by answering, screening, and forwarding them promptly, maintaining a professional and friendly demeanor that reflects a strong customer service focus.
- Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months.
- Engage in customer follow-ups and prospecting activities to boost workshop workload.
- Accurately capture and update information in Evolve.
- Address customer complaints effectively, escalating to management as needed.
- Provide general administrative support.
- Maintain and organize records.
- Complete daily activity sheets.
- Matric (Grade 12)
- Prior administration experience, preferably within a dealership environment
- PC Literate – Evolve experience
- Strong communication and interpersonal skills.
- Reside within the Gauteng Northern Suburbs or nearby.
This role offers a competitive salary of R 12,000 per month, plus Provident Fund & Medical Aid Contributions. If you are a motivated and customer-focused individual with excellent administration skills, we encourage you to apply.
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