Customer Service and Service Retention Specialist

1 day ago


Randburg, Gauteng, South Africa MoToRecuit Full time
About the Role

We are seeking a detail-orientated Customer Service/Retention Administrator to join our winning dealership in Gauteng, Northern Suburbs. As a key member of our Service Administration Department, you will be responsible for managing customer service records and related administrative tasks with precision and professionalism.

Key Responsibilities
  • Manage incoming calls by answering, screening, and forwarding them promptly, maintaining a professional and friendly demeanor that reflects a strong customer service focus.
  • Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months.
  • Engage in customer follow-ups and prospecting activities to boost workshop workload.
  • Accurately capture and update information in Evolve.
  • Address customer complaints effectively, escalating to management as needed.
  • Provide general administrative support.
  • Maintain and organize records.
  • Complete daily activity sheets.
Requirements
  • Matric (Grade 12)
  • Prior administration experience, preferably within a dealership environment
  • PC Literate – Evolve experience
  • Strong communication and interpersonal skills.
  • Reside within the Gauteng Northern Suburbs or nearby.
About the Benefits

This role offers a competitive salary of R 12,000 per month, plus Provident Fund & Medical Aid Contributions. If you are a motivated and customer-focused individual with excellent administration skills, we encourage you to apply.



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