Customer Service Representative

4 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

At iSON Xperiences, we are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. The ideal candidate will be responsible for effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.

Main Responsibilities:

  • Respond to inbound calls in a timely manner.
  • Be professional and polite in all interactions.
  • Listen attentively to customer queries and respond accurately.
  • Ensure quality standards are met by providing relevant information and resolving queries effectively.
  • Be knowledgeable about relevant products and procedures.
  • Escalate faults that cannot be resolved on first contact.
  • Ensure customer details are captured accurately.
  • Perform ad hoc tasks as required.

Competencies:

  • Excellent listening skills.
  • Willingness to learn and adapt.
  • Problem-solving skills.
  • Attention to detail.
  • Reliability and self-discipline.
  • Capacity to self-start and self-motivate.


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