Customer Service Representative

2 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

About This Role

The Customer Service Representative will play a critical role in ensuring customers receive excellent service. This role involves effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.

Main Responsibilities

• Answer inbound calls professionally and efficiently, providing a positive experience for customers.
• Listen attentively to customer queries and respond accurately, ensuring quality standards are met and providing relevant information for First Call Resolution.
• Escalate faults that cannot be concluded on first contact, ensuring customers receive the support they need.
• Capture customer details accurately and perform ad hoc tasks as required, contributing to the smooth operation of the team.

Key Competencies

• Excellent listening skills and a willingness to learn, enabling effective communication with customers.
• Strong problem-solving skills and attention to detail, ensuring accurate issue resolution and quality service delivery.
• Reliable and self-disciplined, with the capacity to self-start and self-motivate, meeting expectations and goals.

Requirements

• NQF level 4/Matric, ensuring a strong foundation for the role.
• No criminal record, upholding the company's values and standards.
• Fluency in English and/or Zulu and Sotho, facilitating effective communication with customers and colleagues.
• Computer literate, with proficiency in relevant systems and tools.
• Customer service experience is highly advantageous, but not essential, as on-the-job training will be provided.



  • Randburg, Gauteng, South Africa Scholtz Partners International Full time

    **About the Role**We are seeking a skilled and mature Customer Service Representative to join our team at Scholtz Partners International.As a Customer Service Representative, you will be responsible for providing exceptional customer service and support in a fast-paced retail environment.**Key Responsibilities:**Provide excellent customer service and support...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and professional manner.Main...


  • Randburg, Gauteng, South Africa Staff Concepts Full time

    Job Title: Afrikaans Tele sales AgentWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Staff Concepts. As a key member of our sales team, you will be responsible for selling insurance products to clients via telephone.Key Responsibilities:Sell insurance products to clients over the phone.Build and maintain...


  • Randburg, Gauteng, South Africa Tailormade Solution Full time

    Job OverviewWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Tailormade Solution in Randburg. As a key member of our call centre, you will be responsible for making outbound calls to customers, conducting market research, and providing exceptional customer service.About the RoleAs a Customer Service...


  • Randburg, Gauteng, South Africa Tailormade Solution Full time

    About Tailormade SolutionWe are a well-established company in Randburg, seeking highly skilled and motivated Customer Service Representatives to join our team.Job Summary:We are looking for individuals who possess excellent communication skills, can work under pressure, and meet daily productivity targets. As a Customer Service Representative, you will be...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Vodacom postpaid customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering high-quality service.Main Responsibilities:Respond to customer inquiries in a...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. The ideal candidate will be responsible for effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a highly skilled Customer Service Representative to join our team in delivering exceptional customer experiences.The estimated salary for this role is around R 150,000 per annum, depending on experience and location.Main Responsibilities:Answering inbound calls in a timely manner while maintaining professionalism and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Customer Service Representative - RandburgAbout Us:iSON Xperiences is a leading provider of innovative customer experience solutions. We are seeking highly skilled and motivated individuals to join our team as Customer Service Representatives in Randburg.Key Responsibilities:Deliver Exceptional Customer Experience: Respond to customer inquiries in...


  • Randburg, Gauteng, South Africa Tailormade Solution Full time

    About Us:Tailormade Solution is a well-established company in Randburg, known for providing exceptional customer service. Our team is dedicated to delivering top-notch support to our clients.Job Overview:We are currently seeking highly motivated and enthusiastic Customer Service Representative Specialists to join our dynamic team. As a key member of our...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our M-KOPA Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Communicate effectively with customers via phone and resolve their queries in a timely...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    In the dynamic environment of iSON Xperiences, we seek a skilled Customer Service Representative to join our team. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and possess strong communication skills.About the Job:The successful candidate will be responsible for providing...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Postpaid Call Centre Customer Service RepresentativeBased in RandburgJob OverviewThe Customer Service Agent is responsible for effectively assisting customers with general and specific queries, providing accurate information and escalating unresolved issues to the correct stakeholders.Main ResponsibilitiesAnswering inbound calls in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our contact centre, you will play a vital role in providing exceptional client experiences through timely and effective assistance.Main Responsibilities:Answer inbound calls professionally and politelyListen attentively to customer queries...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Team LeadThe Customer Service Team Lead is responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have experience in a contact centre environment and be able to motivate and develop their team members.Main Responsibilities:Lead and manage a...


  • Randburg, Gauteng, South Africa CD Vision Marketing Full time

    We are seeking a skilled Customer Sales Representative to support our regional sales team at CD Vision Marketing.The successful candidate will be responsible for:Proactively seeking out prospective sales opportunities and following up on all inquiries.Assisting with the implementation of innovative strategies to achieve business targets for new sales within...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentBased in Randburg, we are seeking a highly skilled and motivated Contact Centre Agent to join our team at M-KOPA.Job Summary:We are looking for a customer-focused individual to provide exceptional service to our customers through inbound calls, ensuring a high-quality, professional experience.Main...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About UsiSON Xperiences is a leading organization in the field of digital transformation and experience management.Job Title: M-KOPA Contact Centre AgentWe are seeking a highly skilled and experienced individual to join our team as a M-KOPA Contact Centre Agent. As a key member of our customer service team, you will be responsible for providing exceptional...