Customer Service Representative
2 weeks ago
About This Role
The Customer Service Representative will play a critical role in ensuring customers receive excellent service. This role involves effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.
Main Responsibilities
• Answer inbound calls professionally and efficiently, providing a positive experience for customers.
• Listen attentively to customer queries and respond accurately, ensuring quality standards are met and providing relevant information for First Call Resolution.
• Escalate faults that cannot be concluded on first contact, ensuring customers receive the support they need.
• Capture customer details accurately and perform ad hoc tasks as required, contributing to the smooth operation of the team.
Key Competencies
• Excellent listening skills and a willingness to learn, enabling effective communication with customers.
• Strong problem-solving skills and attention to detail, ensuring accurate issue resolution and quality service delivery.
• Reliable and self-disciplined, with the capacity to self-start and self-motivate, meeting expectations and goals.
Requirements
• NQF level 4/Matric, ensuring a strong foundation for the role.
• No criminal record, upholding the company's values and standards.
• Fluency in English and/or Zulu and Sotho, facilitating effective communication with customers and colleagues.
• Computer literate, with proficiency in relevant systems and tools.
• Customer service experience is highly advantageous, but not essential, as on-the-job training will be provided.
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