Customer Service Representative

4 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to Vodacom postpaid customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering high-quality service.

Main Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide product and service information to customers.
  • Upsell and cross-sell Vodacom products and services.
  • Meet and exceed customer satisfaction targets.

Requirements:

  • Grade 12 or equivalent qualification.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Basic computer skills and knowledge of MS Office.
  • Ability to work under pressure and meet deadlines.

Competencies:

  • Customer focus.
  • Quality orientation.
  • Communication skills.
  • Problem-solving skills.

Knowledge, Skills and Education:

  • Grade 12 or equivalent qualification.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Basic computer skills and knowledge of MS Office.


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and professional manner.Main...


  • Randburg, Gauteng, South Africa Staff Concepts Full time

    Job Title: Afrikaans Tele sales AgentWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Staff Concepts. As a key member of our sales team, you will be responsible for selling insurance products to clients via telephone.Key Responsibilities:Sell insurance products to clients over the phone.Build and maintain...


  • Randburg, Gauteng, South Africa Tailormade Solution Full time

    Job OverviewWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Tailormade Solution in Randburg. As a key member of our call centre, you will be responsible for making outbound calls to customers, conducting market research, and providing exceptional customer service.About the RoleAs a Customer Service...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About This RoleThe Customer Service Representative will play a critical role in ensuring customers receive excellent service. This role involves effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main Responsibilities• Answer inbound calls...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. The ideal candidate will be responsible for effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a highly skilled Customer Service Representative to join our team in delivering exceptional customer experiences.The estimated salary for this role is around R 150,000 per annum, depending on experience and location.Main Responsibilities:Answering inbound calls in a timely manner while maintaining professionalism and...


  • Randburg, Gauteng, South Africa Tailormade Solution Full time

    About Us:Tailormade Solution is a well-established company in Randburg, known for providing exceptional customer service. Our team is dedicated to delivering top-notch support to our clients.Job Overview:We are currently seeking highly motivated and enthusiastic Customer Service Representative Specialists to join our dynamic team. As a key member of our...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our M-KOPA Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Communicate effectively with customers via phone and resolve their queries in a timely...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    In the dynamic environment of iSON Xperiences, we seek a skilled Customer Service Representative to join our team. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and possess strong communication skills.About the Job:The successful candidate will be responsible for providing...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Postpaid Call Centre Customer Service RepresentativeBased in RandburgJob OverviewThe Customer Service Agent is responsible for effectively assisting customers with general and specific queries, providing accurate information and escalating unresolved issues to the correct stakeholders.Main ResponsibilitiesAnswering inbound calls in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our contact centre, you will play a vital role in providing exceptional client experiences through timely and effective assistance.Main Responsibilities:Answer inbound calls professionally and politelyListen attentively to customer queries...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Team LeadThe Customer Service Team Lead is responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have experience in a contact centre environment and be able to motivate and develop their team members.Main Responsibilities:Lead and manage a...


  • Randburg, Gauteng, South Africa CD Vision Marketing Full time

    We are seeking a skilled Customer Sales Representative to support our regional sales team at CD Vision Marketing.The successful candidate will be responsible for:Proactively seeking out prospective sales opportunities and following up on all inquiries.Assisting with the implementation of innovative strategies to achieve business targets for new sales within...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentBased in Randburg, we are seeking a highly skilled and motivated Contact Centre Agent to join our team at M-KOPA.Job Summary:We are looking for a customer-focused individual to provide exceptional service to our customers through inbound calls, ensuring a high-quality, professional experience.Main...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Sales and Service Representative to join our team. The successful candidate will be responsible for providing exceptional service to our customers, addressing their queries, and promoting our prepaid services. Key responsibilities include:Responding to customer inquiries...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a Customer Service Agent to join our team in Randburg. As a Customer Service Agent, you will be responsible for assisting customers with queries and providing accurate information.Main Responsibilities:Answer inbound calls timeously.Be professional and polite at all times.Listen attentively to customer queries.Respond to...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleiSON Xperiences is seeking a highly skilled and dedicated Customer Service Agent to join our team in Randburg.This is a Fixed Term Contract position with an immediate start date, offering an excellent opportunity for individuals passionate about delivering exceptional customer service.


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    pbJobTitle:/bSavingsAgent/ppbJobSummary:/bWeareseekingaskilledSavingsAgenttojoinourteamatiSONXperiences.AsaSavingsAgent,youwillberesponsibleformanagingchallenginginboundandoutboundcallsrelatedtocancellations,withtheprimaryobjectiveofretainingexistingclientsandensuringtheycontinuetodobusinesswithourcompany./ppbKeyResponsibilities:/b/pulliAnsweringinboundcalls...