Customer Service Representative
4 weeks ago
Job Summary:
The Customer Service Representative will be responsible for providing exceptional customer service to Vodacom postpaid customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering high-quality service.
Main Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Provide product and service information to customers.
- Upsell and cross-sell Vodacom products and services.
- Meet and exceed customer satisfaction targets.
Requirements:
- Grade 12 or equivalent qualification.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment.
- Basic computer skills and knowledge of MS Office.
- Ability to work under pressure and meet deadlines.
Competencies:
- Customer focus.
- Quality orientation.
- Communication skills.
- Problem-solving skills.
Knowledge, Skills and Education:
- Grade 12 or equivalent qualification.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment.
- Basic computer skills and knowledge of MS Office.
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