Automotive Customer Service and Service Retention Specialist

2 months ago


Randburg, Gauteng, South Africa MoToRecuit Full time
Job Summary:

The ideal candidate for this role will possess strong customer service skills and the ability to work efficiently in a fast-paced environment. The successful candidate will be responsible for managing customer service records and related administrative tasks with precision and professionalism.

Key Responsibilities:
- Manage incoming calls by answering, screening, and forwarding them promptly, maintaining a professional and friendly demeanor.
- Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at set intervals.
- Engage in customer follow-ups and prospecting activities to boost workshop workload.
- Accurately capture and update information in Evolve.
- Address customer complaints effectively, escalating to management as needed.
- Provide general administrative support.
- Maintain and organize records.
- Complete daily activity sheets.
- Assist the Receptionist with switchboard duties during lunch breaks.

Requirements:
- Matric (Grade 12)
- Prior administration experience, preferably within a dealership environment
- PC Literate – Evolve experience
- Strong communication and interpersonal skills.

What We Offer:
- Competitive remuneration package
- Provident Fund & Medical Aid Contributions

For more information, please contact Hayley at MotorRecruit.

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