Automotive Customer Service and Service Retention Specialist

2 weeks ago


Randburg, Gauteng, South Africa MoToRecuit Full time
Job Summary:

The ideal candidate for this role will possess strong customer service skills and the ability to work efficiently in a fast-paced environment. The successful candidate will be responsible for managing customer service records and related administrative tasks with precision and professionalism.

Key Responsibilities:
- Manage incoming calls by answering, screening, and forwarding them promptly, maintaining a professional and friendly demeanor.
- Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at set intervals.
- Engage in customer follow-ups and prospecting activities to boost workshop workload.
- Accurately capture and update information in Evolve.
- Address customer complaints effectively, escalating to management as needed.
- Provide general administrative support.
- Maintain and organize records.
- Complete daily activity sheets.
- Assist the Receptionist with switchboard duties during lunch breaks.

Requirements:
- Matric (Grade 12)
- Prior administration experience, preferably within a dealership environment
- PC Literate – Evolve experience
- Strong communication and interpersonal skills.

What We Offer:
- Competitive remuneration package
- Provident Fund & Medical Aid Contributions

For more information, please contact Hayley at MotorRecruit.

  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom SavesAbout the Role:We are seeking a highly skilled and motivated Customer Retention Specialist to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations.Key Responsibilities:Answering inbound calls in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom SavesJob Summary:We are seeking a highly motivated and results-driven Customer Retention Specialist to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of retaining existing clients...


  • Randburg, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Job SummaryBonafide Human Capital (Pty) Ltd is seeking a skilled Automotive Service Technician to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing vehicles to the highest standards.Key ResponsibilitiesDiagnostic Work: Conduct thorough diagnostic work to identify and repair vehicle faults, ensuring...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleThe Customer Service Agent: Saves role at iSON Xperiences involves managing challenging inbound and outbound calls related to cancellations. The primary objective of this position is to retain existing clients, resolve their concerns, and ensure they continue to do business with our company.Key ResponsibilitiesAnswering inbound calls in a...


  • Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Solutions Specialist to join our team at FirstRand Bank Limited. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth through innovative solutions.Key ResponsibilitiesImplement and map governance processes to streamline...


  • Randburg, Gauteng, South Africa MoToRecuit Full time

    Job Title: Qualified & Experienced Service AdvisorMoToRecuit is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, responsible for communicating their vehicle repair needs and relaying information to the Service Technicians.Key Responsibilities:Provide...


  • Randburg, Gauteng, South Africa MoToRecuit Full time

    Job Title: Qualified & Experienced Service AdvisorWe are seeking a highly skilled and experienced Service Advisor to join our team at MoToRecuit. As a Service Advisor, you will be the primary point of contact for customers, responsible for communicating their vehicle repair needs and relaying information to the Service Technicians.Key...


  • Randburg, Gauteng, South Africa MoToRecuit Full time

    Job Title: Qualified & Experienced Service AdvisorMoToRecuit is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, responsible for communicating their vehicle repair needs and relaying information to the Service Technicians.Key Responsibilities:Provide...


  • Randburg, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

    Business Development Specialist - Automotive IndustryWe are seeking a highly skilled Business Development Specialist to join our team in the Automotive Industry. The successful candidate will be responsible for promoting and facilitating new contracts with fleet and rental companies, as well as liaising and coordinating with government departments to ensure...

  • Team Leader

    2 months ago


    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Team Leader - Customer Retention and AcquisitionJob Summary:iSON Xperiences is seeking an experienced Team Leader to oversee our Saves/New Acquisition team. The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key...


  • Randburg, Gauteng, South Africa MoToRecuit Full time

    Job Title: Highly Skilled Automotive Repair SpecialistAbout the Role:As a highly skilled automotive repair specialist, you will have the opportunity to work with a top-tier brand in a highly sought-after service department. Your expertise will be utilized to deliver unparalleled service to a growing customer base.Key Responsibilities:- Diagnose and repair...


  • Randburg, Gauteng, South Africa Select Motor Recruitment Full time

    Job Title: Automotive Operations ManagerWe are seeking an experienced Automotive Operations Manager to join our team at Select Motor Recruitment. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our dealership, ensuring the highest level of customer satisfaction and driving business growth.Key...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Senior Sales and Retention ManagerJob Summary:We are seeking an experienced Senior Sales and Retention Manager to oversee our Saves/New Acquisition team at iSON Xperiences. The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key...


  • Randburg, Gauteng, South Africa Pillango Placements Full time

    About the RoleWe are seeking a highly skilled Customer Value Management Specialist to join our team at Pillango Placements. As a key member of our marketing team, you will be responsible for developing and executing direct response marketing campaigns across multiple channels to drive customer value and revenue growth.Key ResponsibilitiesDesign, manage, and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Main Objective:The Customer Service Agent: Saves role involves managing challenging inbound and outbound calls related to cancellations. The primary objective of this position is to retain existing clients, resolve their concerns, and ensure they continue to do business with our company.Key Responsibilities:* Answering inbound calls timeously.* Be...


  • Randburg, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

    Servicing Vehicles to the Highest StandardsA well-established Automotive Dealership is seeking a skilled Motor Vehicle Technician to join their Service Department in Johannesburg North, Gauteng.Requirements:MatricMVTT qualificationValid driver's licenseClear criminal recordMinimum 2 years experience as a Motor Vehicle TechnicianResponsibilities:Inspecting...

  • Automotive Technician

    1 month ago


    Randburg, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Job Title: Automotive TechnicianWe are seeking a skilled Automotive Technician to join our team at Bonafide Human Capital (Pty) Ltd. As an Automotive Technician, you will be responsible for diagnosing and repairing vehicles to the highest standards.Key Responsibilities:Diagnose and repair vehicles to meet manufacturer standardsConduct routine maintenance and...


  • Randburg, Gauteng, South Africa Sydsen Group (Pty) Ltd Full time

    Business Development SpecialistJoin Sydsen Group (Pty) Ltd as a Business Development Specialist and contribute to the growth of our Automotive Industry business. As a key member of our team, you will be responsible for promoting and facilitating new contracts with fleet and rental companies, liaising with government departments, and supporting key projects...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Representative to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...