Sales Support Team Lead

2 months ago


Cape Town, Western Cape, South Africa Telebest Full time

We are seeking a highly motivated Sales Support Team Manager to join our team at Telebest, based in Cape Town.

Key responsibilities include ensuring team and agent targets are met, maintaining quality standards, and fostering innovation and employee engagement.

The ideal candidate will have 4+ years administration experience in a call centre environment, knowledge of sales back-end processes, and excellent customer service skills.

Candidates must possess:

  • Fluent English language skills.
  • Matric qualification.
  • Proven experience in administration and call centre operations.
  • Knowledge of the ISP industry and products.
  • Customer service experience.

Responsibilities:

  • Manage team performance and quality standards.
  • Identify and address training needs.
  • Improve customer experience and service delivery.
  • Participate in team and departmental activities.
  • Conduct regular performance reviews.
  • Assist in the recruitment process.
  • Attend to escalated matters.


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