IT Support Team Lead

2 days ago


Cape Town, Western Cape, South Africa RTT Full time

The IT Support Team Lead at RTT will be responsible for establishing, guiding, and overseeing a 24/7 team dedicated to providing comprehensive support for the company's applications used in managing on-demand delivery processes.

This role requires a proactive leader with a strong technical background, excellent problem-solving skills, and the ability to effectively manage and mentor a team within a fast-paced environment.

The ideal candidate will have experience in application support, incident management, and continuous improvement processes. They should be able to work collaboratively with project teams and functional units to ensure seamless application support and smooth IT operations.

Some of the key responsibilities include:

  • Team Management: The IT Support Team Lead will oversee the daily activities of the Application Support team, ensuring they are equipped to handle emerging issues and meet performance expectations.
  • Incident Management: The successful candidate will be skilled in handling and resolving complex technical incidents, minimizing downtime and ensuring prompt recovery.
  • Continuous Improvement: They will drive the implementation of best practices, develop effective training programs, and monitor team performance to maintain high standards.

We are looking for an exceptional individual who can leverage their technical expertise and leadership skills to propel our Application Support team forward. If you possess a unique blend of technical acumen, people management skills, and a passion for driving process improvements, we encourage you to apply for this exciting opportunity.

RTT offers a competitive salary range of $85,000 - $110,000 per year, depending on experience and qualifications. We provide a dynamic work environment that fosters growth, collaboration, and professional development. Apply today to take your career to new heights



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