Sales Team Lead
1 month ago
Sales Team Manager Required
The team manager will lead the success of their campaign by providing thought leadership on strategies and optimization, building strong relationships with campaign managers, operational managers and internal staff members. They must achieve growth and hit sales targets by successfully managing the sales team. The ideal candidate designs and implements a strategic sales plan that expands the company's customer base. Key responsibilities include managing objectives, coaching and performance monitoring of agents.
Key Responsibilities:
- Lead a team of agents to meet and exceed business objectives, ensuring key financial, operational, and quality metrics are consistently achieved.
- Continually review and monitor the performance of all Agents/Advisors against agreed KPI's, ensuring that calls are handled professionally, instigating appropriate corrective action, using performance management tools to manage any shortfall.
- Ensure Agents/Advisors are recognised and rewarded for outstanding achievements/performance in line with company mission and values.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Measure, report and communicate metric goal attainment for assigned team.
- Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback, and sharing of ideas and best practice.
- Maintain an environment that supports the spirit of teamwork, where Agents/Advisors are committed, loyal and take pride in working for the company.
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Sales Team Lead
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