IT Support Team Lead Position

2 weeks ago


Cape Town, Western Cape, South Africa RTT Full time

RTT is seeking a seasoned IT professional to lead our Application Support team. This role requires strong technical expertise, excellent problem-solving skills, and the ability to manage and mentor a team in a fast-paced environment.

Job Description

The successful candidate will be responsible for establishing, leading, and managing a 24/7 Application Support team that supports end users of the suite of applications developed and used by RTT to manage the on-demand delivery process.

Key Responsibilities
  • Lead a team of IT professionals providing application support
  • Develop and implement incident management processes
  • Collaborate with project teams and functional units to deliver application support and ensure IT operations run smoothly

The ideal candidate will have experience in application support, incident management, and continuous improvement processes. A proactive leader with a strong technical background is essential for this role.

Requirements

To be successful in this position, you will need:

  • Strong technical knowledge of software applications
  • Excellent problem-solving and leadership skills
  • Ability to manage and mentor a team
  • Experience in incident management and continuous improvement processes

Salary range: $80,000 - $110,000 per annum, depending on experience.

About RTT

RTT is a company dedicated to delivering innovative solutions for the on-demand delivery industry. Our team is passionate about providing exceptional service and support to our clients.


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