Senior Customer Service Team Leader

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

Job Title: Team LeaderThe Team Leader will be responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and develop their team members.Main Responsibilities:Lead and manage a team of...

Customer Service Team LeadThe Customer Service Team Lead is responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have experience in a contact centre environment and be able to motivate and develop their team members.Main Responsibilities:Lead and manage a...

Job Title: Team Leader - Customer Retention and AcquisitionJob Summary:iSON Xperiences is seeking an experienced Team Leader to oversee our Saves/New Acquisition team. The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key...

About the RoleThe Team Coach will lead an inbound customer services team and maintain quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesTeam Leadership: Lead and manage a team of 18 agents, ensuring they meet customer service standards.Coaching and Development: Coach and develop agents through continuous...

Team Coach RoleThe Team Coach is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main Responsibilities include:Leading and managing a team of agentsCoaching and developing agents through continuous one-on-one sessionsManaging attendance and leave...

Job Title: Team CoachM-KOPA Customer Service - Team CoachThe Team Coach is responsible for leading an inbound voice/messaging/email customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main Responsibilities:Lead and manage a team of 18 agentsCoach and develop agents through continuous...

Main ResponsibilitiesLead a team of +- 20 agentsDevelop agents through one-on-one sessionsManage attendance and leave processMotivate and manage agentsEnsure adherence and service levelsSet key performance indicators for agentsAssist in agent career development and training needsResolve daily queries and promote service deliveryLiaise with Workforce...

Job Title: Team LeaderWe are seeking a highly motivated Team Leader to join our dynamic team at Dante Personnel in Midrand. The ideal candidate will have a strong background in a call centre environment, with a focus on customer service and financial wellness.Key Responsibilities:Lead a team of customer service representatives in a call centre...

Job Title: Team Leader - Outbound SalesThe Team Leader - Outbound Sales is a key role within the iSON Xperiences Contact Centre, responsible for leading and managing a team of high-performing sales agents in an outbound environment.Key Responsibilities:Lead and manage a team of 15+ sales agents to achieve sales targets and deliver exceptional customer...

Job Title: M-KOPA Team CoachAbout the Role:The M-KOPA Team Coach will lead an inbound voice/messaging/email customer services team and maintain quality of service delivered in conjunction with customer goals and objectives. This role requires strong leadership and coaching skills to ensure that Customer Experience is delivered consistently.Main...

Job Title: Team Leader: Outbound SalesThe Team Leader: Outbound Sales is a key role within the iSON Xperiences Contact Centre, responsible for leading and supervising a team of high-performing outbound sales agents. The successful candidate will be a seasoned sales professional with a proven track record of driving sales performance and achieving business...

Job Summary:The Team Leader: Outbound Sales is a key role within iSON Xperiences, responsible for leading and managing a high-performing team of sales agents in an outbound contact centre environment. The successful candidate will be a seasoned sales professional with a proven track record of driving sales performance and leading teams to achieve exceptional...

Job Title: M-KOPA Contact Centre AgentJob Summary:We are seeking a highly skilled and motivated Contact Centre Agent to join our team at iSON Xperiences. As a Contact Centre Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Provide professional and articulate communication...

Job Title: M-KOPA Contact Centre AgentLocation: RandburgJob Type: Full-timeHours of Work: 07:00 am- 20:00 pm, Monday to Monday, including public holidays, 45 hours week scheduleJob Summary:We are seeking a highly skilled and motivated M-KOPA Contact Centre Agent to join our team in Randburg. As a Contact Centre Agent, you will be responsible for providing...

Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...

Job Title: M-KOPA Contact Centre AgentLocation: RandburgJob Type: Full-timeHours of Work: 07:00 am - 20:00 pm, Monday to Monday, including public holidaysJob Summary:We are seeking a highly skilled and motivated Contact Centre Agent to join our team at iSON Xperiences. As a Contact Centre Agent, you will be responsible for providing exceptional customer...

Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...

Job Title: Travel Team Leader: OilWe are seeking a highly experienced Travel Team Leader to join our team at The Staff Connection. As a key member of our operations team, you will be responsible for leading our travel team and ensuring the smooth execution of our travel operations.Key Responsibilities:Operational Support: Provide operational support to our...

Job Description: We are seeking a highly motivated and experienced Team Sales Leader to join our team at iSON Xperiences. The ideal candidate will have a proven track record of leading high-performing sales teams and driving revenue growth.Key Responsibilities:Lead and manage a team of sales agents in an outbound contact centre environment.Develop and...