Senior Customer Service Team Leader
2 weeks ago
M-KOPA Customer Service - Team Coach Role
The Team Coach position plays a pivotal role in driving exceptional customer experiences. Key responsibilities include leading an inbound voice/messaging/email customer services team and maintaining quality of service delivery in alignment with customer goals and objectives.
Main Responsibilities:
- Lead and manage a team of approximately 18 agents.
- Coach and develop agents through regular one-on-one sessions, focusing on continuous improvement.
- Implement and manage attendance and leave processes, ensuring accurate records.
- Motivate agents through various means to enhance performance and productivity.
- Conduct thorough call evaluations to ensure quality and improvement of customer interactions.
- Monitor agent adherence and service levels, tracking metrics such as NPS, FCR, and AHT.
- Utilize a case management tool to log and resolve customer cases efficiently.
- Establish key performance indicators for agents and regularly review their performance in conjunction with the Contact Centre Manager.
- Collaborate with the Workforce Management team to ensure effective resource planning and scheduling.
- Take necessary disciplinary actions when required.
- Compile and present reports on team performance and progress.
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Customer Service Team Lead
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeTeam Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...
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Senior Customer Service Team Lead
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeCustomer Service Team LeadThe Customer Service Team Lead is responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have experience in a contact centre environment and be able to motivate and develop their team members.Main Responsibilities:Lead and manage a...
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Customer Service Team Lead
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeTeam Coach RoleThe Team Coach is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main Responsibilities include:Leading and managing a team of agentsCoaching and developing agents through continuous one-on-one sessionsManaging attendance and leave...
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Senior Contact Centre Team Leader
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeMain ResponsibilitiesLead a team of +- 20 agentsDevelop agents through one-on-one sessionsManage attendance and leave processMotivate and manage agentsEnsure adherence and service levelsSet key performance indicators for agentsAssist in agent career development and training needsResolve daily queries and promote service deliveryLiaise with Workforce...
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Team Leader
2 weeks ago
Randburg, Gauteng, South Africa Dante Personnel Full timeJob Title: Team LeaderWe are seeking a highly motivated Team Leader to join our dynamic team at Dante Personnel in Midrand. The ideal candidate will have a strong background in a call centre environment, with a focus on customer service and financial wellness.Key Responsibilities:Lead a team of customer service representatives in a call centre...
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Customer Service Representative
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...
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Outbound Sales Team Leader Opportunity
12 hours ago
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Team Sales Leader
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Description: We are seeking a highly motivated and experienced Team Sales Leader to join our team at iSON Xperiences. The ideal candidate will have a proven track record of leading high-performing sales teams and driving revenue growth.Key Responsibilities:Lead and manage a team of sales agents in an outbound contact centre environment.Develop and...
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M-KOPA Customer Service Representative
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SASSA - Team Lead
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Randburg, Gauteng, South Africa iSON Xperiences Full timeContact Centre Team Coach Role. This leadership position is part of iSON Xperiences' customer service team, responsible for guiding and developing a team of customer service representatives. The ideal candidate will be a seasoned leader with a strong background in customer service and team management. Main Responsibilities include: Leading a team of...
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Senior Technology Project Leader
2 weeks ago
Randburg, Gauteng, South Africa FirstRand Bank Limited Full timeJob Role As a Senior Technology Project Leader, you will be responsible for implementing a program of technology projects to ensure that program goals are accomplished. Key Responsibilities Research new technology being used in the financial sector and recommend implementation strategies. Develop prototype systems to test and prove the new...
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Customer Service Representative
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Vodacom postpaid customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering high-quality service.Main Responsibilities:Respond to customer inquiries in a...
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Customer Service Representative
2 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...
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Customer Service Representative
1 week ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout This RoleThe Customer Service Representative will play a critical role in ensuring customers receive excellent service. This role involves effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main Responsibilities• Answer inbound calls...
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Customer Service Representative
2 weeks ago
Randburg, Gauteng, South Africa Staff Concepts Full timeJob Title: Afrikaans Tele sales AgentWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Staff Concepts. As a key member of our sales team, you will be responsible for selling insurance products to clients via telephone.Key Responsibilities:Sell insurance products to clients over the phone.Build and maintain...
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Customer Service Representative
3 days ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking a highly skilled Customer Service Representative to join our team in delivering exceptional customer experiences.The estimated salary for this role is around R 150,000 per annum, depending on experience and location.Main Responsibilities:Answering inbound calls in a timely manner while maintaining professionalism and...
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Customer Service Representatives
11 hours ago
Randburg, Gauteng, South Africa Tailormade Solution Full timeAbout Tailormade SolutionWe are a well-established company in Randburg, seeking highly skilled and motivated Customer Service Representatives to join our team.Job Summary:We are looking for individuals who possess excellent communication skills, can work under pressure, and meet daily productivity targets. As a Customer Service Representative, you will be...
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Customer Service Representatives
6 days ago
Randburg, Gauteng, South Africa Tailormade Solution Full timeJob OverviewWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Tailormade Solution in Randburg. As a key member of our call centre, you will be responsible for making outbound calls to customers, conducting market research, and providing exceptional customer service.About the RoleAs a Customer Service...
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Customer Marketing Leader
2 weeks ago
Randburg, Gauteng, South Africa SC Johnson Professional Full timeAbout the Role:We are seeking a skilled Customer Marketing Leader to join our Africa Cluster team. As a key member of our marketing team, you will be responsible for developing and executing the customer marketing strategy for assigned categories.Responsibilities:Lead the development of category development strategy to achieve defined business...
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Customer Service Representative
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. The ideal candidate will be responsible for effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main...