M-KOPA Customer Service Representative

1 month ago


Randburg, Gauteng, South Africa iSON Xperiences Full time
Job Title: M-KOPA Contact Centre Agent

Based in Randburg, we are seeking a highly skilled and motivated Contact Centre Agent to join our team at M-KOPA.

Job Summary:

We are looking for a customer-focused individual to provide exceptional service to our customers through inbound calls, ensuring a high-quality, professional experience.

Main Responsibilities:
  • Communicate with customers professionally and articulately, addressing their needs and concerns.
  • Present benefits and opportunities effectively, showcasing the value of our services.
  • Identify and respond to customer needs, delivering a high-quality service to diverse demographics.
  • Exercise soft skills when dealing with difficult customers, ensuring a positive experience.
  • Use effective listening skills and probing techniques to gather relevant information.
  • Communicate with the team leader and team members to ensure seamless service delivery.
  • Log and monitor the progress of every query, ensuring timely resolution and customer satisfaction.
Requirements:
  • Good communication skills in English, both verbally and in writing.
  • Proven computer literacy and ability to work under pressure.
  • Goal-driven, with the ability to work with minimal supervision.
  • Contact Centre skills training and experience in an Outbound sales environment.
  • At least 2 years' relevant experience in sales, financial, or retail industries.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.


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