M-KOPA Customer Service Representative
1 month ago
Based in Randburg, we are seeking a highly skilled and motivated Contact Centre Agent to join our team at M-KOPA.
Job Summary:We are looking for a customer-focused individual to provide exceptional service to our customers through inbound calls, ensuring a high-quality, professional experience.
Main Responsibilities:- Communicate with customers professionally and articulately, addressing their needs and concerns.
- Present benefits and opportunities effectively, showcasing the value of our services.
- Identify and respond to customer needs, delivering a high-quality service to diverse demographics.
- Exercise soft skills when dealing with difficult customers, ensuring a positive experience.
- Use effective listening skills and probing techniques to gather relevant information.
- Communicate with the team leader and team members to ensure seamless service delivery.
- Log and monitor the progress of every query, ensuring timely resolution and customer satisfaction.
- Good communication skills in English, both verbally and in writing.
- Proven computer literacy and ability to work under pressure.
- Goal-driven, with the ability to work with minimal supervision.
- Contact Centre skills training and experience in an Outbound sales environment.
- At least 2 years' relevant experience in sales, financial, or retail industries.
- A dynamic and supportive work environment.
- Opportunities for growth and development.
- A competitive salary and benefits package.
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