Customer Service Team Lead

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

Job Title: Team CoachM-KOPA Customer Service - Team CoachThe Team Coach is responsible for leading an inbound voice/messaging/email customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main Responsibilities:Lead and manage a team of 18 agentsCoach and develop agents through continuous...

Job Title: M-KOPA Team CoachAbout the Role:The M-KOPA Team Coach will lead an inbound voice/messaging/email customer services team and maintain quality of service delivered in conjunction with customer goals and objectives. This role requires strong leadership and coaching skills to ensure that Customer Experience is delivered consistently.Main...

About the RoleThe Team Coach will lead an inbound customer services team and maintain quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesTeam Leadership: Lead and manage a team of 18 agents, ensuring they meet customer service standards.Coaching and Development: Coach and develop agents through continuous...

Customer Service Team LeadThe Customer Service Team Lead is responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have experience in a contact centre environment and be able to motivate and develop their team members.Main Responsibilities:Lead and manage a...

Job Title: Team Leader - Saves/New AcquisitionJob Summary:We are seeking an experienced Team Leader to oversee our Saves/New Acquisition team at iSON Xperiences. The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key Responsibilities:Lead and...

M-KOPA Customer Service - Team Coach RoleThe Team Coach position plays a pivotal role in driving exceptional customer experiences. Key responsibilities include leading an inbound voice/messaging/email customer services team and maintaining quality of service delivery in alignment with customer goals and objectives.Main Responsibilities:Lead and manage a team...

Contact Centre Team Coach Job DescriptionAt iSON Xperiences, we are seeking a highly skilled and experienced Contact Centre Team Coach to lead our inbound voice/messaging customer services team. The successful candidate will be responsible for maintaining quality of service delivered in conjunction with our customer goals and objectives.Main...

Contact Centre Team Coach Role. This leadership position is part of iSON Xperiences' customer service team, responsible for guiding and developing a team of customer service representatives. The ideal candidate will be a seasoned leader with a strong background in customer service and team management. Main Responsibilities include: Leading a team of...

Contact Centre Team Coach Job DescriptionAt iSON Xperiences, we are seeking a highly skilled and experienced Contact Centre Team Coach to join our team. As a Team Coach, you will be responsible for leading and managing a team of customer service representatives, ensuring that they deliver exceptional service to our clients.Main Responsibilities:Lead and...

Job SummaryWe are seeking a highly skilled Technical Team Lead to join our team at FirstRand Bank Limited. As a Technical Team Lead, you will be responsible for leading and developing a team of technical resources that provide operational project and technical support.Key ResponsibilitiesBuild and sustain collaborative working relationships with relevant...

About the Role:The Team Coach is a key position within the Contact Centre, responsible for leading and managing a team of customer service representatives. This role requires a strong leader who can motivate and develop their team to deliver exceptional customer experiences.Main Responsibilities:Team Leadership: Lead and manage a team of 20+ customer service...

Job Title: Team Leader - Customer Retention and AcquisitionJob Summary:iSON Xperiences is seeking an experienced Team Leader to oversee our Saves/New Acquisition team. The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key...

Job Title: Vodacom SavesJob Summary: We are seeking a highly motivated and results-driven Customer Service Representative to join our team as a Vodacom Saves representative. As a key member of our sales and service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...

About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Sales Agent, you will be responsible for effectively converting data leads to successful sales per campaign, focusing on upselling and cross-selling of the requisite products per campaign.Key Responsibilities:Outbound:Making...

Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...

Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...

About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at iSON Xperiences. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key...

Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Vodacom postpaid customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering high-quality service.Main Responsibilities:Respond to customer inquiries in a...

Job Title: Vodacom Prepaid Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Representative to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and...