Outbound Sales Team Leader Opportunity

4 days ago


Randburg, Gauteng, South Africa iSON Xperiences Full time
About the Role

At iSON Xperiences, we are seeking an experienced and motivated Outbound Sales Team Leader to join our team. As a Team Leader, you will play a critical role in leading, supervising, coaching, and mentoring high-paced outbound Contact Centre Agents.

The ideal candidate will have a strong background in sales and leadership, with a minimum of 3 years of experience in a call centre environment. You will be responsible for managing the performance of your team, providing coaching and development opportunities, and ensuring that all SLAs are met.

We offer a competitive salary package, including a base salary of approximately $60,000 per annum, depending on location. If you are a results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Lead and manage a team of up to 15 agents, providing guidance and support to ensure they meet their targets.
  • Plan and report on team performance, identifying areas for improvement and implementing strategies to address them.
  • Develop and implement training programs to enhance agent skills and knowledge.
  • Monitor and analyze team performance data, making adjustments as needed to ensure targets are met.
  • Provide regular feedback and coaching to agents, helping them to improve their performance and achieve their goals.
Requirements
  • MATRIC or NQF equivalent qualification.
  • Relevant tertiary qualification advantageous.
  • Leadership or management skills.
  • People Skills.
  • Good Salesmanship.
  • Customer Service Skills.
  • High Energy Level.
  • Honesty and Trustworthiness.
  • Knowledge of various products.
  • Product Knowledge.
  • Communication skills.
  • Active listening skills.
  • Rapport-building skills.
  • Time-management skills.
  • Organizational skills.
  • Problem-solving skills.

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