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Strategic Retention Manager

2 months ago

Johannesburg, Gauteng, South Africa TalentCru Full time

TalentCru is seeking a skilled Retention and Collections Lead to join our team for a 12-month contract. In this pivotal role, you will be responsible for establishing and managing our newly formed retention/preservation department.

About the role:

Key responsibilities:

  • Establish and lead the retention/preservation department within Life and Funeral Operations.

Requirements:

  • Matric qualification.
  • 8 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
  • Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.

What You'll Achieve:

As a Retention and Collections Lead, you will design and implement effective collection strategies to improve retention rates. You will also manage collections processes, ensuring timely and efficient resolution of outstanding balances.

Key Skills:

  • Strong understanding of customer behavior and market dynamics in the context of retention and collections.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Proficiency in data analysis and reporting tools.
  • Strong project management and organizational skills, with a keen attention to detail.

Preferred Skills:

  • Familiarity with regulatory requirements related to collections processes.
  • Knowledge of funeral insurance products and services is advantageous.

Benefits:

  • Opportunity to lead and shape a newly established department.
  • Career growth and development opportunities within a dynamic and growing organization.