Strategic Operations Manager

1 week ago


Johannesburg, Gauteng, South Africa Communicate Recruitment Full time

About Us: Communicate Recruitment is a leading staffing solutions company, providing top talent to various industries. Our team is dedicated to delivering exceptional service and results-driven solutions.

Job Title: Strategic Operations Manager

Salary: R850,000 - R1,200,000 per annum (dependent on experience)

Job Description:

As a Strategic Operations Manager at Communicate Recruitment, you will be responsible for overseeing the daily operations of our tax, payroll, and statutory filing departments. Your primary goal will be to ensure timely and compliant submissions, while also managing task allocation based on work volume and deadlines.

You will be the main point of contact for client queries and will provide progress updates on filings and requests. It is essential to maintain high client satisfaction through prompt responses and issue resolution.

In addition to these responsibilities, you will lead client onboarding, work on retention and upselling strategies, and maintain knowledge of CIPC, SARS, estate, and trust compliance requirements.

The ideal candidate will have a strong understanding of regulatory matters and be able to allocate tasks accordingly. You will support the team in handling estate and trust filings and provide leadership and direction to client teams.

Key Responsibilities:

  • Oversight of daily operations to ensure timely and compliant tax, payroll, and statutory filings
  • Task/project allocation based on work volume and deadlines
  • Main point of contact for client queries and progress updates
  • Client onboarding and retention/upselling strategies
  • Maintaining knowledge of CIPC, SARS, estate, and trust compliance requirements
  • Allocating tasks based on understanding of regulatory matters
  • Supporting team in handling estate and trust filings
  • Providing leadership and direction to client teams

Required Skills and Qualifications:

  • Pastel experience
  • Understanding of CIPC, SARS, estate, and trust compliance
  • Minimum 4 years of experience in a similar role
  • Degree, national diploma, or similar
  • PA(SA), BA(SA), or a relevant designation advantageous

Benefits:

We offer a competitive salary, benefits package, and opportunities for growth and development.

Location: [Location]



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