Retention and Collections Strategist

3 weeks ago


Johannesburg, Gauteng, South Africa TalentCru Full time

TalentCru is seeking a seasoned professional to lead our newly formed retention/preservation department. As a key member of our Life and Funeral Operations team, you will be responsible for developing and implementing effective collection strategies to optimize customer retention.

We estimate this role to pay approximately $85,000 per annum, based on the industry standards and location.

Key Responsibilities:
  • Establish and manage the retention/preservation department within Life and Funeral Operations.
  • Develop departmental goals, strategies, and operational plans aligned with business objectives.

Requirements:

  • 8 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
  • Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.

Benefits:

  • Opportunity to lead and shape a newly established department.
  • Career growth and development opportunities within a dynamic and growing organization.


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