Strategic Customer Retention Specialist

1 week ago


Johannesburg, Gauteng, South Africa Iress Full time

Are you passionate about delivering exceptional customer experiences and driving business growth? As a Strategic Customer Retention Specialist, you will play a vital role in ensuring our clients' long-term success and satisfaction.

Job Overview:

We are seeking a highly skilled and motivated individual to join our team as a Strategic Customer Retention Specialist. In this role, you will be responsible for developing and implementing tailored retention strategies to meet the unique needs of our clients. Your primary focus will be on building strong relationships with clients, identifying opportunities to enhance their experience, and delivering timely and effective solutions to drive loyalty and revenue growth.

About the Role:

As a Strategic Customer Retention Specialist, you will work closely with cross-functional teams to understand client requirements and preferences. You will analyze data to identify trends and areas for improvement, develop targeted campaigns to address key pain points, and collaborate with senior stakeholders to implement retention initiatives that align with business objectives.

The ideal candidate will have a strong background in customer-facing roles, excellent communication and interpersonal skills, and the ability to think creatively and strategically. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Develop and implement tailored retention strategies to meet client needs and goals.
  • Analyze data to identify trends and areas for improvement and develop targeted campaigns to address key pain points.
  • Collaborate with cross-functional teams to understand client requirements and preferences and develop effective solutions to drive loyalty and revenue growth.
  • Build strong relationships with clients through regular communication, issue resolution, and proactive engagement.
Requirements:
  • Bachelor's degree in Business, Finance, or a related field (required).
  • Demonstrated interest and foundational understanding of financial services (required).

Salary: R450,000 - R550,000 per annum, depending on experience.



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