Collections and Retention Expert

3 days ago


Johannesburg, Gauteng, South Africa TalentCru Full time

We are looking for an experienced collections and retention expert to join our TalentCru team. As Retention and Collections Lead, you will be responsible for managing collections processes and developing strategies to improve retention rates.

This role offers a competitive salary of around $90,000 per year, commensurate with your experience.

About the Role:

You will be part of our Life and Funeral Operations team, working closely with departments such as Customer Service, Sales, Product, and Finance to align retention strategies with overall business goals.

Responsibilities:
  • Design and implement effective collection strategies to improve retention rates.
  • Manage collections processes, ensuring timely and efficient resolution of outstanding balances.

Skills and Qualifications:

  • Strong understanding of customer behavior and market dynamics in the context of retention and collections.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.


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