Insurance Retention Specialist: Business Growth Expert

1 month ago


Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time
Job Title:

Insurance Retention Specialist: Business Growth Expert

About the Role:

We are seeking a highly skilled Insurance Retention Specialist to join our team at Telesure Investment Holdings. As a key member of our business, you will play a critical role in driving business growth and retention through exceptional customer service and strategic account management.

Key Responsibilities:
  • Customer Service: Provide high-quality service to customers, identifying opportunities to secure new business or support retention, including processing cases, dealing with complex queries, and investigating and resolving customer problems.
  • Account Management: Set clear objectives for each call, use standard materials to make a presentation to the customer, and ask relevant questions to evaluate the customer's level of interest and identify areas requiring further information or explanation.
  • Sales and Customer Propositions: Identify products or services that best meet the customer's needs, propose quantities and product configurations, explain alternative solutions to the customer, and influence them to retain their business.
Requirements:
  • Bachelor's degree in a related field (essential)
  • 2-3 years of experience in the short-term insurance industry or financial services industry (essential)
  • 1 year of retention experience (essential)
  • High net worth experience is advantageous
Compensation and Benefits:

We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience, as well as additional benefits such as performance bonuses, medical aid, and retirement savings.



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