Technical Support Specialist
2 months ago
The Technical Support Specialist is responsible for providing on-site and remote support to clients regarding the installation, configuration, and maintenance of their equipment and software.
This role involves collaborating with the Engineering organization to deliver install and break/fix functions, as well as troubleshooting hardware failures and providing technical support.
The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities:
- Provide technical support to clients on operational or maintenance aspects of system equipment
- Diagnose mechanical, hardware, software, and systems failures using established procedures
- Contribute to the success of the team by working closely with colleagues to ensure a quality solution for the client
Requirements
- Demonstrable related experience gained within a similar IT environment
- Relevant vendor and product certification together with the required vocational training completed
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