Technical Support Specialist

2 months ago


Sandton, South Africa Dimension Data Full time
Job Summary

The Technical Support Specialist is responsible for providing on-site and remote support to clients regarding the installation, configuration, and maintenance of their equipment and software.

This role involves collaborating with the Engineering organization to deliver install and break/fix functions, as well as troubleshooting hardware failures and providing technical support.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:

  • Provide technical support to clients on operational or maintenance aspects of system equipment
  • Diagnose mechanical, hardware, software, and systems failures using established procedures
  • Contribute to the success of the team by working closely with colleagues to ensure a quality solution for the client

Requirements

  • Demonstrable related experience gained within a similar IT environment
  • Relevant vendor and product certification together with the required vocational training completed


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