Technical Support Specialist
13 hours ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at TalentCru. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our internal stakeholders and customers.
About the Role: In this role, you will serve as the first point of contact for customers seeking technical support. You will troubleshoot, install, maintain, and upgrade computer systems, mobile devices, and other equipment to ensure optimal performance. Your duties will also include receiving and recording tickets, creating support documentation, and escalating unresolved issues to higher levels of support.
Key Responsibilities:
- Provide 1st-level technical support to customers and internal stakeholders
- Troubleshoot, install, maintain, and upgrade computer systems, mobile devices, and other equipment
- Receive and record tickets raised by users via email, phone, or in-person
- Create support documentation to help users quickly resolve issues
- Evaluate customer feedback and suggest process improvements
Requirements:
- Diploma in IT/Computer Science/Information Technology or Computer Science/IT Engineering
- A+ certificate is an added advantage
- N+ certificate would be advantageous
- Minimum of 3-5 years of experience in service desk, networking, and systems administration environments
- Proven experience as a help desk technician or customer service role
- Tech-savviness with knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
Benefits:
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement
- Competitive salary: $60,000 - $80,000 per annum (based on experience)
Company Overview: At TalentCru, we are committed to delivering exceptional results and exceeding client expectations. Our mission is to empower individuals and organizations to achieve their goals through innovative solutions and expertise.
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