Travel Operations Manager

1 day ago


Johannesburg, Gauteng, South Africa RMV Solution Full time

Job Overview

We are seeking a highly skilled Travel Operations Manager to join our team at RMV Solution.

About the Role

This is a fantastic opportunity for an experienced professional to lead our travel operations team and be responsible for planning, pricing, and arranging travel experiences to southern Africa for travelers through international agents.

Key Responsibilities

  • Evaluate client requirements including interests, needs, and budget constraints to provide tailored travel solutions.
  • Provide timely quotes for all requested services, ensuring accuracy and efficiency in our quote process.
  • Making reservations for requested services, maintaining strong relationships with suppliers to secure competitive rates.
  • Acknowledge receipt of requests from agents, responding promptly to ensure seamless communication.
  • Respond to requests and send written confirmations, ensuring transparency and accountability in our operations.
  • Organize client files according to company standards, maintaining a high level of data integrity and security.
  • Input reservations into Tourplan system, streamlining our operations and enhancing productivity.
  • Confirm services with suppliers, verifying details to prevent errors and misunderstandings.
  • Maintain ongoing communication with agents regarding reservation status, payments, deadlines, and reservation terms, building trust and credibility in our relationships.
  • Coordinate Meet and Greets when necessary, providing exceptional customer service and ensuring smooth transitions.
  • Manage documentation for all reservations, including plan itineraries and layouts, preparing travel packs for clients, issuing vouchers and rooming lists, and maintaining a filing system.
  • Ensure timely invoicing of clients for all services, providing invoices promptly and efficiently.
  • Handle payments and address account inquiries, resolving issues promptly and professionally.
  • Arrange tour guide services as needed, selecting qualified guides to enhance the travel experience.

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent, preferably a qualification in Travel & Tourism.
  • A minimum of 5 years of experience working with groups and group series in the tourism sector, demonstrating expertise and leadership skills.
  • Proficiency in analyzing detailed group costs and itineraries, familiarity with Tourplan software is advantageous.
  • An ability to negotiate availability and rates with suppliers, utilizing your negotiation skills to secure favorable deals.
  • A strong knowledge of South African and regional geography, enabling you to create engaging and informative itineraries.
  • An excellent product and logistical understanding, ensuring seamless execution of travel arrangements.

Salary and Benefits

The estimated salary for this position is $65,000 - $80,000 per year, depending on relevant experience. We offer a competitive salary package, including benefits that reflect our commitment to our employees' well-being and success.

About RMV Solution

RMV Solution is an African company committed to prioritizing our people, customers, and suppliers by delivering exceptional quality, service, and value. We aim to infuse each customer interaction with the unique essence and magic of Africa, striving to become the leading integrated tourism group in Southern Africa with a strong international presence.

Our Key Areas of Expertise

  • Destination retail
  • Global sports event management
  • Duty-free retail on the ground
  • Duty-free retail in the air
  • Destination management
  • Hotel management
  • Lodge management
  • Airport craft and curios retail
  • Activity management
  • Online corporate travel management


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