Customer Service Representative

6 days ago


Johannesburg, Gauteng, South Africa CallForce Full time
About the Role

We are seeking a dynamic and experienced Customer Service Representative to join our CallForce team in Sunninghill, working on a night shift.

The ideal candidate will have excellent verbal communication skills, be able to think on their feet, and possess a neutral accent.

Responsibilities
  • Engage with customers via outbound calls, reading from a scripted pitch and transferring warm leads to USA-based agents.
  • Meet and exceed hourly, daily, and weekly transfer targets while maintaining high Quality Assurance standards.
Requirements and Qualifications
  • Matriculation certificate (or equivalent)
  • Awareness of medical terminology and disciplines
  • Outbound customer service experience required
  • Excellent command of the English language
  • Computer literacy
  • Own transport (preferably but not essential)
Competencies
  • Effective objection handling
  • Good interpersonal and communication skills
  • Ability to handle multiple conversations simultaneously
What We Offer
  • Paid per productive hours worked
  • Shift allowance for night shifts between 4pm and 4am
  • Travel allowance
  • Ongoing performance incentives
About Us

CallForce is a leading provider of customer service solutions, dedicated to delivering exceptional results for our clients. If you are passionate about providing top-notch customer experiences, we encourage you to apply for this exciting opportunity.



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