Customer Service Representative

1 week ago


Johannesburg, Gauteng, South Africa CallForce Full time
Company Overview: CallForce is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients. We are currently seeking a skilled Customer Service Representative to join our team in Sunninghill.

Job Description: As a Customer Service Representative, you will be responsible for engaging with customers through scripted pitches, transferring warm leads to USA agents, and meeting hourly/daily/weekly transfer targets. Your primary goal is to provide top-notch customer service while exceeding quality assurance standards.

Required Skills and Qualifications:
  • A matric qualification
  • Awareness of medical terms and disciplines
  • Proven outbound experience required
  • Excellent verbal communication skills
  • Neutral accent
  • Computer literate
  • Ability to own transport (advantageous but not essential)

Benefits:
  • Paid per productive hours worked
  • Shift allowance for night shifts between 4pm and 4am
  • Travel allowance
  • Performance incentives

Estimated Salary: R120,000 - R180,000 per annum, depending on experience and performance.

Why Join Us? At CallForce, we prioritize our employees' growth and well-being. If you're passionate about delivering exceptional customer experiences, this role is an excellent opportunity to join a dynamic team and take your career to the next level.

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