Stryker South Africa Product Expert

4 weeks ago


Johannesburg, Gauteng, South Africa Stryker South Africa (Pty) Ltd. Full time

Job Description:

Stryker South Africa (Pty) Ltd. is seeking a highly skilled MAKO Product Specialist to join our team in Gauteng, South Africa.

About the Role:

We are looking for an exceptional individual with expertise in providing clinical product support to end-users of our pioneering MAKO Robotic Surgery Products.

The successful candidate will be responsible for delivering on-site guidance and assistance during surgical procedures, as well as providing training, ongoing in-services, and customer education to assigned accounts.

Main Responsibilities:

  • Provide surgeons and operating room staff with comprehensive training and technical support in the operation of the company's robotic arm applications, associated equipment, and instruments to ensure ideal placement and precision.
  • Utilize proprietary software to prepare pre-operative CT scans for use in conjunction with the RIO/Robotic Arm Interactive Orthopedic System, assisting surgeons in preoperative implant planning, implant sizing, and positioning.
  • Generate detailed reports and metrics for management, direct supervisor, and the company's regulatory department detailing case reviews, services performed, and recommendations for product, documentation, and methodology improvements.
  • Maintain and control local MAKO consigned equipment, instrument, implant, and disposables inventories, process sales orders, and provide forecast input to District Sales Manager.
  • Train physicians and hospital personnel, including OR staff, radiology, and central sterile processing on the use of the RIO System, accessories, disposables, and implants.
  • Ensure prompt and accurate complaint reporting per the requirements of MAKO's quality system.
  • Solve product problems for customers in an expeditious manner.
  • Provide case coverage at unassigned accounts.
  • Support the development and execution of the sales plan, increasing volume with current and potential surgeons.
  • Actively promote the clinical benefits of the products and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
  • Collaborate with Sales Representatives and Marketing to increase public awareness.
  • Obtain purchase orders for products consumed during surgical procedures and maintain and track consigned inventories of company products.
  • Partner with cross-functional teams to sell the clinical benefits of company products, drive continuous account growth, and case volume.

Qualifications and Requirements:

A degree or equivalent, ideally within Biomedical Engineering, Biokinetics, Radiology, Physiotherapy, or a related technical field of study.

Salary Range: R800,000 - R1,200,000 per annum, dependent on experience.

Location: Gauteng, South Africa.

Travel Percentage: Up to 75%.



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